Retail Front End Lead - Lead in Fast-Paced Customer Service

H-E-B; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Joe V’s Smart Shop, a division of H-E-B, seeks a Front End Lead in the Greater Houston area. You will ensure accurate, efficient Front End operations, uphold policies, resolve issues, and support cross-department collaboration to deliver outstanding customer service.

Qualifications include 6+ months in a fast-paced environment, 18+ years old, and strong cash handling and communication skills. This full-time role offers daily responsibilities across cash, scanning, and Business Center duties.

Qualifications

• 18+ years old.
• 6+ months of related experience.
• Experience in a fast-paced, high-volume environment.
• Completion of job skills training and orientation.

Responsibilities

• Lead day-to-day Front End operations and ensure workflow continuity.
• Maintain policy compliance, training, and customer service excellence.
• Handle cash, tills, and business center transactions with accuracy.
• Coordinate across departments to meet store objectives.
• Provide feedback and adjust priorities as needed.

Skills

Store operations

Customer service

Cash handling

Communication

Team leadership

Flexibility

Education

High school diploma or equivalent

Tools

Scanner

Business Center duties

Job description

Joe V’s Smart Shop, a division of H-E-B, seeks a Front End Lead in the Greater Houston area. You will ensure accurate, efficient Front End operations, uphold policies, resolve issues, and support cross-department collaboration to deliver outstanding customer service.

Qualifications include 6+ months in a fast-paced environment, 18+ years old, and strong cash handling and communication skills. This full-time role offers daily responsibilities across cash, scanning, and Business Center duties.