HSS11 (IH45/West) - Front End Lead - Part time

Mitiendatx; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Joe V’s Smart Shop, a division of H-E-B, seeks a Front End Lead in the Greater Houston area. You will ensure accurate, efficient Front End operations, uphold policies, resolve issues, and support cross-department collaboration to deliver outstanding customer service.

Qualifications include 6+ months in a fast-paced environment, 18+ years old, and strong cash handling and communication skills. This full-time role offers daily responsibilities across cash, scanning, and Business Center duties.

Qualifications

• 18+ years old.
• 6+ months of related experience.
• Experience in a fast-paced, high-volume environment.
• Completion of job skills training and orientation.

Responsibilities

• Lead day-to-day Front End operations and ensure workflow continuity.
• Maintain policy compliance, training, and customer service excellence.
• Handle cash, tills, and business center transactions with accuracy.
• Coordinate across departments to meet store objectives.
• Provide feedback and adjust priorities as needed.

Skills

Store operations

Customer service

Cash handling

Communication

Team leadership

Flexibility

Education

High school diploma or equivalent

Tools

Scanner

Business Center duties

Job description

Overview

Joe V’s Smart Shop is a Division of H-E-B, the largest independent food retailer in Texas. Joe V’s operates 9 stores throughout the Greater Houston area, and our annual sales generate over 320 million dollars. Joe V’s, the small store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Joe V’s proudly stands by our mission to deliver the lowest grocery prices in the world for the smartest shoppers, so they can enjoy life’s pleasures.

Responsibilities

Job Summary: As a Joe V's Front End Lead, you'll ensure accurate, efficient day-to-day operations and a constant workflow on the Front End, ensure compliance with policies and procedures, resolve issues as they arise, work across departments and functions as needed, and foster great customer service.

Key Responsibilities & Essential Functions

Store Lead Operations

• Applies experience and knowledge to support the Store and Department in Manager's absence
• Leads a team in efficient day-to-day operations and a constant workflow
• Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules
• Ensures compliance with company, Store, and department policies and procedures
• Assists in all technical areas such as scanning, as needed
• Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed
• Troubleshoots / reports equipment issues
• Ensures adequate levels of product and supplies for day-to-day operations (e.g., cash handling / Business Center forms, supplies)
• Performs Department and cross-functional duties as needed

Compliance / Food Safety / Sanitation

• Ensures compliance with federal and state regulations and Store and department standard operating procedures
• Cleans / sanitizes department and work areas, sales floor, display cases, prep areas, and equipment
• Complies with all requirements, guidelines, and procedures (e.g., MSB, other governing policies)
• Complies with company security and confidentiality guidelines
• Performs overrides at registers and Business Center following guidelines and policies
• Ensures Cash Control and Business Partners follow SOPs, training, and regulations
• Ensures Money Service Business (MSB) compliance records are accurate, up to date, and stored and rotated correctly
• Ensures daily and weekly Store, Business Center paperwork records are stored and rotated correctly
• Ensures Lotto inventory is performed quarterly, and Lotto machine is filled and functioning

Customer Service / Cash Handling

• Role models / fosters excellent customer service
• Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner
• Engages with customers; directs customer traffic as needed
• Stocks / merchandises products effectively to engage customers

Cash Handling

• Prepares / reconciles tills and cash machines and researches / resolves variances
• Prepares / verifies / checks / maintains all business transactions; researches / resolves business transaction variances; tracks / maintains records of all variances; communicates to Front End Manager
• Performs all approved Business Center transactions; handles exchanges and refunds
• Documents daily paperwork and register readings

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Age Requirement

• 18+

Work Experience

• 6+ months of related experience
• Experience working in a fast-paced, high-volume environment

Knowledge/Skills/Abilities

• Strong working knowledge of assigned department(s) or area(s) -
• Understanding of basic financial workings of assigned department, and how to drive profitability -
• Advanced customer service skills -
• Strong verbal / written communication and interpersonal skills -
• Conflict resolution and influencing skills -
• PC skills -
• Ability to provide feedback on department procedures -
• Ability to be flexible in adjusting priorities -
• Ability to manage multiple priorities and shift focus between tasks -
• Ability to work a flexible schedule -
• Proficiency in Scanner and Business Center duties and skills -

Education

• Completion of job skills training, compliance-related training, and division orientation

Physical Demands & Working Conditions

• Function in a fast paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Safely maneuver around moving mechanical parts
• Constantly stand, reach at waist, grasp
• Frequently stand, walk
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, and use fine motor movements
• Occasionally be exposed to wet (non-weather) conditions, ambient temperature, and loud noise
• Demonstrate the ability to lift 35 lbs, and manage in excess of 35 lbs
• While there may be exceptions, the measurements noted are generally defined as - Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 08/01/2023