Retail Front-End Experience Lead

The TJX Companies, Inc.; Helena (MT); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health, dental, vision

Scholarship program

Adoption assistance

Life insurance

Short/long term disability

Paid holidays/vacation/sick

Job summary

TJ Maxx store in Helena, MT is seeking a Front End Leader to promote an excellent customer experience, supervise Associates at the front of the store, and support loyalty programs. You will lead by example, maintain a clean and organized environment, and model outstanding service.

You will train Associates, manage POS coverage, resolve customer issues promptly, and collaborate with management to meet store priorities while ensuring compliance with labor laws and safety standards.

Qualifications

• Capable of multi-tasking in a fast-paced retail environment.
• Strong communication and organizational skills with attention to detail.
• Team player with ability to train others and work with peers and supervisors.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Train others

Leadership experience

Job description

TJ Maxx store in Helena, MT is seeking a Front End Leader to promote an excellent customer experience, supervise Associates at the front of the store, and support loyalty programs. You will lead by example, maintain a clean and organized environment, and model outstanding service.

You will train Associates, manage POS coverage, resolve customer issues promptly, and collaborate with management to meet store priorities while ensuring compliance with labor laws and safety standards.