Retail Freight Flow Lead

Dick's Sporting Goods; Leawood (KS); On-site; USD 45,000 - 55,000; Full time

Job summary

Dick's Sporting Goods is seeking a Freight Flow Lead in Leawood, Kansas, focused on leading the team and ensuring excellent customer service. Responsibilities include supporting hiring, planning operations, and training new teammates.

The ideal candidate should have flexible availability and prior retail experience. This position emphasizes building a strong, inclusive team culture and delivering exceptional service to all customers.

Qualifications

• Flexible availability, including nights and weekends.
• Prior retail sales experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift weights.

Responsibilities

• Support building and hiring a strong team.
• Plan and organize 30-days out with the Assistant Store Manager.
• Assist with training teammates on company procedures.

Skills

Customer focus

Effective team building skills

Flexible availability

Job description

OVERVIEW

The Freight Flow Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Freight Flow Lead is the in-store expert of their business / department. The Lead is focused on delivering the best service to customers as well as providing direction to teammates as their immediate point of contact and coach. Their ability to lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teammates is how they differentiate themselves.

• Supports building and hiring a strong team by observing in-store interviews and department tours.

• Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.

• Plans, organizes, controls 30‑days out with the guidance of Assistant Store Manager; including building an effective approach and aligning on necessary workforce to execute daily assignments, game plans, projects, or store events.

• Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.

• Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions, and processing firearms sales in compliance with State and Federal ATF regulations, where applicable.

• Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.

• Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross‑training current teammates.

• Prioritizes coaching and developing oneself and others; provides hands‑on coaching and teaches the "why" behind tasks, plans, and processes (e.g., NSPP, Scorecards, LP, etc.).

• Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering a hassle‑free shopping experience.

• Creates an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.

• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Takes an all‑hands‑on‑deck approach to support the team across the store.

• Performs other tasks as assigned by management.

LEADERSHIP TRAITS

• Ensures Accountability

• Customer Focus

• Collaborative

• Instills Trust

• Decision Quality / Decision‑Making Abilities

• Action‑Oriented

• Engagement Driver

• Talent Developer

• Effective Team Building Skills

• Plans & Aligns

QUALIFICATIONS

• Flexible availability – including nights, weekend, and holidays.

• Prior retail sales experience (or customer‑focused experience) preferred.

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 50 lbs. items repetitively (up to 25 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.

• Ability to stand, bend, stoop, reach, push, pull and lift up to 70 lbs. items intermittently (up to 15 times per hour) with assistance and/or the use of manual lifting equipment, e.g., pallet jack, dolly, etc.

• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.