Retail Firearms Sales Associate

Vance Outdoors; Columbus (OH); On-site; USD 24,000 - 34,000; Full time

Job summary

Vance Outdoors in Columbus, OH is seeking a Sales Associate to help customers select products and services, support inventory, and process sales orders. The role focuses on delivering an outstanding shopping experience and maintaining store standards.

The ideal candidate will have a high school diploma or GED and basic arithmetic, with experience in customer service or retail preferred. Knowledge of inventory software and order processing systems is a plus, and a safety-conscious attitude is

Qualifications

• High school diploma or GED; 1–3 months related experience and/or training, or equivalent.
• Able to read and comprehend simple instructions, memos; write simple correspondence; present information effectively.
• Basic arithmetic; compute rates, ratios, percentages; interpret simple graphs.
• Use common sense to carry out instructions and solve problems.
• Knowledge of Inventory Software and Order Processing Systems.

Responsibilities

• Assist customers with product purchases and service needs.
• Handle inventory to and from warehouse and sales floor.
• Process sales orders and quotes; explain product features and benefits.
• Maintain a clean, organized sales floor and stock area.
• Adhere to ATF paperwork guidelines and safety rules.

Skills

Customer service

Inventory management

Sales order processing

Communication

Teamwork

Problem solving

Time management

Education

High school diploma or GED

Tools

Inventory Software

Order Processing Systems

Job description

Job Title

Sales Associate

Job Location

Columbus, OH 43224

Summary

This position primarily assists customers in their purchase of company products and services through a variety of duties related to customer service, inventory, and sales order processing.

Essential Duties and Responsibilities

• Handles all aspects of customer service (internal and external customers alike)
• Handles customer and employee issues and communicates to management any issues that need addressing
• Assists with inventory to and from the warehouse and sales floor
• Promotes a positive culture within the department/store
• Works with customers to ensure a positive shopping experience
• Handles inbound calls
• Provides and collects required paperwork and forms following ATF guidelines, ensuring accuracy and completeness
• Makes and maintains required paperwork
• Quotes price and describes features of product items
• Emphasizes sellable features, credit terms, and prepares sales orders
• Stocks products on the sales floor
• Cleans and organizes work areas
• Enforces safety, health, and security rules
• Adheres to all company policies and procedures
• Performs any other duties as required by management

Accountability

Accountable for sales and quality control.

Competencies

Intellectual:

• Analyzes complex information, collects and researches data
• Designs with attention to detail
• Solves problems, gathers and analyzes information, develops alternative solutions, works well in group problem‑solving situations
• Manages projects, communicates changes, completes projects on time and within budget
• Assesses own strengths and weaknesses, pursues training and development, shares expertise

Interpersonal:

• Provides prompt customer service, responds to service requests, meets commitments
• Focuses on conflict resolution, maintains confidentiality, listens, stays calm, remains open to ideas
• Speaks clearly and persuasively, listens, clarifies, responds to questions, participates in meetings
• Writes clearly, edits for spelling and grammar, adapts style to meet needs
• Works well with team and individually, gives and welcomes feedback, supports others

Leadership:

• Inspires respect and trust, mobilizes others toward a vision
• Exhibits confidence, motivates others to perform well

Organization:

• Demonstrates business acumen and market knowledge
• Shows respect and sensitivity for cultural differences
• Adheres to ethics, upholds organizational values, follows procedures, completes tasks correctly and on time

Self‑Management:

• Uses sound judgment, includes appropriate persons in decisions, acts decisively
• Sets and achieves goals, demonstrates persistence, overcomes obstacles
• Manages time efficiently, organizes tasks
• Maintains professionalism, reacts well under pressure, follows through on commitments
• Demonstrates precision, seeks continuous improvement, applies feedback
• Meets productivity standards, completes work quickly
• Observes safety and security procedures, reports unsafe conditions, uses equipment safely
• Adapts to change, manages competing demands, handles unexpected events

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Education and/or Experience: High school diploma or GED; 1–3 months related experience and/or training, or equivalent combination.
• Language Skills: Able to read and comprehend simple instructions, correspondences, and memos; write simple correspondence; present information effectively to customers, clients, and other employees.
• Mathematical Skills: Ability to perform basic arithmetic, compute rates, ratios, percentages, and interpret bar graphs.
• Reasoning Ability: Use common sense to carry out written or oral instructions, solve problems with few concrete variables.
• Computer Skills: Knowledge of Inventory Software and Order Processing Systems.

Physical Demands

Regular duties include standing, walking, lifting up to 50 pounds regularly and occasionally more than 100 pounds, stooping, kneeling, crouching, climbing, and handling cash. The job also involves the use of hands, arms, and frequent movement. Visual tasks include close, distance, color, depth perception, and focus adjustments. The environment may involve exposure to explosives, moving mechanical parts, fumes, weather, extreme temperatures, and moderate noise levels.

Equipment Used

• Cash register, computer, vacuum cleaner, light cleaning implements, step ladder, mild cleaning chemicals

Essential Functions / Physical Requirements

Standing for extended periods, lifting packages, performing light cleaning, stocking and straightening merchandise, typing data, handling cash, checking ATF forms and layaways.

Note

For a detailed summary of lifting and carrying requirements, refer to the internal equipment checklists and safety procedures.