Full-Time Retail Cashier

VANCE OUTDOORS INC; Springdale (OH); On-site; USD 28,000 - 42,000; Full time

Job summary

VANCE OUTDOORS INC is seeking a firearms sales associate to scan merchandise, process payments, and enter firearm data per ATF guidelines, while managing ODNR licensing online. The role also handles phone inquiries and delivers customer service on the sales floor.

Responsibilities include accurate POS transactions, data entry, inventory support, and adherence to safety policies. Excellent communication and teamwork are essential in a fast-paced sporting goods environment.

Qualifications

• Experience handling firearms sales and ATF guidelines.
• Strong customer service and communication skills.
• Accurate data entry and familiarity with POS transactions.

Responsibilities

• Scan merchandise and process payments accurately.
• Enter firearm sales data per ATF guidelines.
• Manage ODNR licensing online and respond to customer inquiries.
• Provide excellent customer service on the sales floor and over the phone.
• Assist with inventory and store cleanliness and safety compliance.

Skills

Customer service

Data entry

Cash handling

Phone support

Education

High school diploma or equivalent

Tools

POS system

Job description

SUMMARY

This position is primarily responsible for scanning customer merchandise in a timely fashion, processing payments/data entry of all firearms sales according to ATF guidelines, and administering licenses via the Ohio Department of Natural Resources (ODNR) website. This position will also be answering phone calls and handling customer service responsibilities by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles all needs and issues customers may have and deals with them accordingly to ensure customer satisfaction.
• Accurately process sales, returns, layaways, and special orders through the Point of Sales system.
• Accurate data entry of all firearm sales according to ATF guidelines and procedures.
• Communicate to management regarding issues that need to be addressed.
• Promote a positive culture within the department/store.
• Answer incoming phone calls and route them accordingly to the necessary departments.
• Operate ODNR licensing.
• Examine merchandise to ensure that it is correctly priced, displayed, and functions as advertised.
• Process and receive payments and issue receipts to customers as they leave with purchases.
• Provide customer service by greeting and assisting customers and responding to inquiries and complaints.
• Assist with inventory to and from the warehouse and sales floor.
• Perform work activities such as cleaning and organizing shelves and displays and selling merchandise.
• Enforce safety, health, and security rules.
• Adhere to all company policies and procedures.
• Other duties as required by management.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Analytical – Synthesizes complex or diverse information; uses intuition and experience to complement data.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
• Project Management – Communicates changes and progress.
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

• Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Leadership

• Visionary Leadership – Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
• Change Management – Communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
• Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

• Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment‑free environment.
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.
• Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.

Self‑Management

• Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision‑making process; makes timely decisions.
• Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Professionalism and Quality

• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Safety And Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality – Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative – Volunteers readily; undertakes self‑development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.

QUALIFICATIONS

• Education and/or Experience – High school diploma or general education degree (GED); one to three months of related experience and/or training; or equivalent combination of education and experience.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

• Ability to add and subtract two‑digit numbers and to multiply and divide with 10s and 100s.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

• Application of common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

• Above‑average knowledge of Microsoft Suite, CRM systems, Point of Service Systems, and Internet Software.

PHYSICAL DEMANDS

• Regularly stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear.
• Frequently walk; occasionally stoop, kneel, crouch, or crawl.
• Regularly lift up to 10 pounds; occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

• Noise level is usually moderate.