Retail Firearms Sales Associate

Vance Outdoors; Hebron (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Vance Outdoors is looking for a Sales Associate in Hebron, OH. The Sales Associate will assist customers in purchasing company products and services, ensuring a positive shopping experience while handling inventory support and ATF compliance.

This role involves significant customer interaction, improving store culture, and adhering to safety and health procedures.

Qualifications include a high school diploma or GED and a commitment to great customer service. Join us to enhance your skills in a dynamic environment.

Qualifications

• 1-3 months related experience or equivalent combination of education and experience.
• Ability to read, comprehend, and write simple correspondence.
• Knowledge of inventory software and order processing systems.

Responsibilities

• Assist customers in purchasing products and services.
• Handle all aspects of customer service.
• Promote a positive culture within the department.

Skills

Customer Service

Problem Solving

Communication

Analytical Skills

Teamwork

Education

High school diploma or GED

Tools

Point-of-sale terminal

Inventory software

Job description

Company: VANCE OUTDOORS INC.
Location: Hebron, OH 43025.

Job Title

Sales Associate

Reports To

Store Manager, Assistant Store Manager, Department Manager
Employment Type: Non-Exempt

Job Summary

The Sales Associate assists customers in purchasing company products and services while ensuring a positive shopping experience. The role includes customer service, inventory support, and maintaining ATF-compliant paperwork.

Essential Duties and Responsibilities

• Handle all aspects of customer service for internal and external customers.
• Address customer and employee issues and communicate matters to management.
• Assist with inventory movement to and from the warehouse and sales floor.
• Promote a positive culture within the department and store.
• Work with customers to ensure a satisfactory shopping experience.
• Handle inbound calls and provide accurate information.
• Collect and process required paperwork and forms in compliance with ATF guidelines, ensuring data accuracy.
• Maintain required paperwork.
• Quote prices and describe product features.
• Emphasize salable features, credit terms, and prepare sales orders.
• Stock products on the sales floor.
• Clean and organize work areas.
• Enforce safety, health, and security rules.
• Adhere to all company policies and procedures.
• Perform all other duties as required by management.

Accountability

The Sales Associate is accountable for sales performance and quality control.

Competencies

• Intellectual
  • Analytical – synthesizes complex information and conducts research.
  • Design – demonstrates attention to detail.
  • Problem Solving – identifies and resolves problems promptly and efficiently.
  • Project Management – communicates changes, meets deadlines, and stays within budget.
  • Technical Skills – pursues training, builds knowledge, and shares expertise.
• Interpersonal
  • Customer Service – responds promptly to customer needs and commitments.
  • Interpersonal Skills – resolves conflict, maintains confidentiality, listens well, stays open to ideas.
  • Oral Communication – speaks clearly and persuasively, participates in meetings.
  • Written Communication – writes clearly, edits for grammar, adapts style to the audience.
  • Teamwork – balances team and individual responsibilities, gives and welcomes feedback.
• Leadership
  • Visionary Leadership – inspires trust and mobilizes others toward a shared vision.
  • Leadership – exhibits confidence and motivates others to perform well.
• Organization
  • Business Acumen – understands market and competition.
  • Diversity – respects cultural differences.
  • Ethics – treats people with respect, keeps commitments, upholds values.
  • Organizational Support – follows procedures, completes administrative tasks on time.
• Self‑Management
  • Judgment – explains reasoning, involves appropriate people, makes timely decisions.
  • Motivation – sets and achieves challenging goals, persists through obstacles.
  • Planning/Organizing – uses time efficiently, sets objectives, schedules tasks.
  • Professionalism – treats others with respect, handles pressure well, follows commitments.
  • Quality – demonstrates accuracy, seeks improvement, applies feedback.
  • Quantity – meets productivity standards, works quickly.
  • Safety & Security – observes procedures, reports unsafe conditions.
  • Adaptability – adjusts to changes, manages competing demands.

Qualifications

• Education and / or Experience
  High school diploma or GED; one to three months related experience or equivalent combination of education and experience.
• Language Skills
  Ability to read, comprehend, and write simple correspondence; present information to customers and staff.
• Mathematical Skills
  Add, subtract, multiply and divide using whole numbers, fractions, decimals; compute rate, ratio, percent, interpret bar graphs.
• Reasoning Ability
  Apply common sense to carry out detailed written or oral instructions; handle problems involving a few concrete variables.
• Computer Skills
  Knowledge of inventory software and order processing systems.

Physical Demands

The role requires frequent standing, walking, and using hands to handle merchandise. Employees regularly lift and/or move up to 25lbs, often lift and/or move up to 50lbs, and occasionally lift and/or move more than 100lbs. Tasks include stooping, kneeling, crouching, climbing, and handling tools such as step ladders.

Work Environment

Employees are exposed to moderate noise and may encounter explosives, moving mechanical parts, fumes, weather conditions, extreme temperatures, and dust. The environment can include heavy lifting and routine cleaning duties.

Essential Functions

• Stand for extended periods.
• Lifts packages and performs light cleaning.
• Stocks and straightens merchandise.
• Types data into a point‑of‑sale terminal and handles cash.
• Assists customers with merchandise and checks ATF forms.

Equipment Used

• Cash register, computer, computer‑based inventory system.
• Vacuum cleaner, light cleaning implements.
• Step ladder, mild cleaning chemicals.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.