Retail Finance Representative

Specialized Bicycle Components, Inc.; Salt Lake City (UT); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Health plan

401(k) matching

Paid time off

Career development assistance

Fitness reimbursement

Pro-deal discounts

Job summary

Specialized Bicycle Components, Inc. in Salt Lake City, UT, is seeking a Sr. Retail Finance Representative (Credit & Collections) to reduce delinquency, reconcile AR, and support sales teams.

The role may be based in Morgan Hill, CA or Salt Lake City, UT. You will manage high volumes of calls and emails, review financial statements, set credit limits and ensure timely payments while delivering exceptional customer service.

Qualifications

• Undergraduate degree preferred in business or related field.
• 2+ years of experience in accounts receivable, collections and/or credit.
• Strong organizational, problem-solving and analytical skills.

Responsibilities

• Reduce delinquency for assigned accounts and maintain low DSO.
• Provide excellent customer service to retail customers and internal teams via in-person, phone, email or virtual channels.
• Resolve payment portal issues and outstanding invoices with customers.

Skills

Accounts receivable

Collections

Credit analysis

Customer service

Excel

Word

Oracle

Education

Undergraduate business degree

Tools

Oracle

Job description

Retail Finance Representative

Are you ready to combine your passion for an active lifestyle with a meaningful and multifaceted career in the cycling industry? At Specialized, our teammates are encouraged to explore roles in a variety of functions throughout their careers. We value curiosity, a desire to try new things, and an eagerness to learn about all aspects of the business. Join us in making the world a better place through the power of bicycles and build your dream career at the same time! We are searching for an individual to join our team as our Sr. Retail Finance Representative (Credit & Collections) This role may be based in Morgan Hill, CA or Salt Lake City, UT

HOW YOU’LL MAKE A DIFFERENCE

• Accountable for reducing delinquency for assigned accounts and maintaining low DSO (Days Sales Outstanding).
• Providing excellent and prompt customer service to both retail customers and internal teams in person, by phone, email or virtually in a courteous and professional manner.
• Interact with customers to resolve payment portal issues and outstanding invoices.
• Reconcile customer A/R accounts as needed.
• Collaborate with sales and senior management as necessary on troubled accounts.
• High volume of phone calls and emails and customer interfacing to collect on delinquencies.
• Assist in opening new doors for businesses including requesting and analyzing financial statements, recommending credit limits and follow up on collecting receivables in a timely way.

WHAT YOU NEED TO WIN

• Undergraduate Business degree preferred
• 2+ years of experience in accounts receivable, collections and/or credit field.
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Strong customer support background and meticulous attention to details.
• Must be able to interact effectively and cooperatively.
• Ability to prioritize workload, meet deadlines and understand when to elevate potential issues.
• Ability to manage multiple tasks according to required deadlines.
• Flexibility to switch gears with little notice
• Maintain composure under high stress conditions
• Ability to be optimistic, positive and supportive in all interactions with others
• Proven follow up; not afraid to ask customers for payments.
• Analyzing financial statements.
• Excellent written and verbal skills.
• Strong Excel and Word experience is a must.
• Oracle experience is preferred.

Benefits

• Compensation: $31.25/hr - $35/hr (Morgan Hill, CA)
• Compensation: $26.43/hr - $29/hr (Salt Lake City, UT)
• Competitive pay with annual performance-based reviews for continued growth and recognition
• Comprehensive healthcare plan options, including PPO, EPO, HDHP, and HMO (acupuncture and physical therapy included)
• Health Savings Account (HSA) with employer HSA contributions when enrolled in the High-Deductible Healthcare Plan (HDHP)
• Dental and Vision plans
• 401(k) Company Matching up to $5,000 annually with immediate 100% vesting and administrative fees paid for by the company
• Company-paid Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance
• Employee Assistance Program that provides access to individualized mental well-being care
• Generous Vacation, Sick, Paid Holidays, and Volunteer Time Off
• 14 weeks of 100% paid leave for birthing parents and 8 weeks of 100% paid leave for non-birthing parents, plus a Specialized bike for your new baby
• Up to $9,000 annually in Career Development & Degree Assistance
• Up to $250 annually in Fitness & Wellness Reimbursement
• Industry Pro-Deal Discounts and Perks

Diversity & Inclusion

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive.

Our Story

1974 We are riders—that fact has guided our every decision since 1974. When quality tires weren't around, we strove to make the best. When people wanted to ride cruisers in the dirt, we made the first production mountain bike. When roadies wanted to go faster, we doubled-down on carbon and built our own wind tunnel. And when we saw kids struggling to focus in school, we began supporting Outride to help promote better health through cycling. Specialized. Made for riders, by riders.