Sugar Cycles South - General Application

Specialized Retail Midwest LLC; Missouri City (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health care

Dental

Vision

HSA

Disability

Life insurance

401(k) with match

Parental leave

Job summary

Specialized is expanding its Houston team and seeks cycling enthusiasts with experience in bicycle mechanics, digital marketing, communications, leadership, logistics, eCommerce, and rider-facing customer service. This general application covers roles across retail and service, with opportunities to contribute to sales, order fulfillment, and rider care in a fast-paced bike shop environment.

Qualified candidates bring passion for cycling, strong communication, and a willingness to stand long

Qualifications

• Passion for cycling and the Specialized brand.
• Bike shop experience preferred.
• Bike mechanic experience preferred for service roles.
• Retail experience in a fast-paced environment is a plus.

Responsibilities

• Deliver world class rider-service that ensures ongoing sales and rider satisfaction.
• Monitor and manage incoming e-commerce orders, ensuring timely processing, fulfillment, and delivery.
• Serve as a key contact for customer service to resolve order issues, returns, and escalations.
• Maintain high standard of customer support aligned with brand values and rider-first mindset.
• Engage with riders, ask questions, listen to needs, and offer options and advice.
• Create positive impressions of Specialized and the purchase process.

Skills

Bike shop experience

Bike mechanic

Digital marketing

Communications

Leadership

Logistics

eCommerce

Customer service

Job description

Sugar Cycles South - General Application

ABOUT SPECIALIZED Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team.

Reach out – we’re here to help you build your career at Specialized.

JOB SUMMARY Specialized is looking to expand our team in Houston! We’re seeking cycling passionate people with experience in bicycle mechanics, digital marketing/social media, communications, leadership/management, logistics/warehouse experience, eCommerce, and rider facing customer service.

HOW YOU’LL MAKE A DIFFERENCE (duties may be role dependent)

• Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
• Monitor and manage incoming e-commerce orders, ensuring timely processing, fulfillment, and delivery
• Serve as a key point of contact for customer service teams to resolve order issues, returns, and escalations
• Maintain a high standard of customer support aligned with our brand values and rider-first mindset
• Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
• Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
• Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way

WHAT YOU NEED TO WIN

• Passion for cycling and the Specialized brand
• Bike shop experience preferred
• Bike mechanic experience preferred for Service roles
• A current or former retail employee with 1+ years of experience preferred
• Excellent communication with the ability to effectively interact with riders and team members
• Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
• Able to lift at least 50 lbs. or more and use proper lifting skills

TELL ME MORE

• Competitive health care (Medical PPO or HDHP)*
• Dental*
• Vision*
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package*
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Employee Assistance Program
• Commuter Benefits *if applicable in state *For eligible employees

At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location.

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive.

We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward.

1974 We are riders—that fact has guided our every decision since 1974.

When quality tires weren't around, we strove to make the best. When people wanted to ride cruisers in the dirt, we made the first production mountain bike. When roadies wanted to go faster, we doubled-down on carbon and built our own wind tunnel. And when we saw kids struggling to focus in school, we began supporting Outride to help promote better health through cycling.

Specialized. Made for riders, by riders.