Store Manager - Incycle - Santa Clarita, CA

Specialized Retail Stores LLC; California (MO); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health care (Medical PPO/HDHP)

Dental

Vision

HSA (Health Savings Account)

Disability insurance (short/long term)

Life insurance (optional)

Job summary

Specialized is seeking a Store Manager for the Incycle location in Santa Clarita, CA. This leader will balance retail excellence with a passion for the brand, guiding staff, partners, and riders to deliver world-class experiences.

The role emphasizes driving profitability, hosting brand-centric events, and mentoring a diverse team while upholding store standards and customer care. Weekend availability is required and medical benefits are provided.

Qualifications

• Experience and passion for cycling and the Specialized brand.
• A current or former retail employee with 1+ years of experience preferred.
• Excellent communication with riders and team members.
• Must be able to work as business dictates including weekends.
• Able to stand for long periods and lift at least 50 lbs.

Responsibilities

• Oversee overall profitability of the retail store and maximize topline revenue.
• Host tours of the space and convey our processes for outstanding methods.
• Performance and talent management of all current employees.
• Schedule staff and shifts; ensure showroom readiness and organization.
• Educate staff through in-house training and SBCU facilitation.
• Build long-term relationships with key riders and retailers based on data.
• Maintain cleanliness and organization of sales floor and office space.
• Ensure timely delivery of special orders and home deliveries.
• Set development goals for team and align with store and company initiatives.
• Operate within company rules and ensure brand alignment.

Skills

Cycling interest

Brand passion

Communication skills

Weekend availability

Job description

Store Manager - Incycle - Santa Clarita, CA

ABOUT SPECIALIZED

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we’re here to do the best work of our lives to push the greatest human powered machine into the future each and every day. We’re a team of barrier-breakers, disrupters, and problem solvers. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we’re here to help you build your career at Specialized.

JOB SUMMARY

A critical member of the Specialized retail network, the Store Manager balances excellence in retail operations with a passion for the power of a great brand. The Store Manager maintains the culture of the business and sets the tone of the store. The ideal candidate has a consistent record encouraging successful, profitable retail, and wants to take that expertise to the next level as a driver of outstanding brand experiences. Beyond being a well-adapted business leader, the Store Manager works collaboratively with staff, retail partners, and local riders as a host, mentor, brand advocate, and customer service ace. This role also works cross-functionally with other members of the Specialized team to facilitate store-based events passionate about education, product launches, advocacy, and brand innovation.

HOW YOU’LL MAKE A DIFFERENCE

• Overall profitability of the retail store, namely covering and exceeding the store’s run cost to maximize the contribution to the topline revenue of Specialized Bicycle Components, globallyExemplify outstanding methodologies for staff and local operatorsEnsure the conveyance of transformative, inclusive, ride-focused, locally-authentic and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail WayHost/give tours of the space to retailers, explaining our processes for outstanding methodologiesPerformance management/talent management of all current employeesEncourage a welcoming, diverse, and inclusive workforce through talent recruitmentSchedule all staff and shift coverage showroomEducate all staff (in-house training, SBCU, and SBCU.com facilitation)Establish and sustain all clientele (establish long-term relationships with key riders and retailers, based on data about their preferences, behaviors, and purchases)Uphold all cleanliness and organizational standards for the sales floor and office spaceHandle the progress and ensuring timely delivery of all special orders and home deliveriesEnsure staff has direction and is informed when the manager is not present (days off, time off, etc.) so that all employees are working purposefully towards store goalsEvaluate each employee’s performance and is the first point of contact when issues arise in-store among riders, staff, and the service/sales interfaceSet goals with each member of the team which include development, store-wide goals, and larger company initiativesOperate within the set rules of the company (Specialized Retail LLC.) and ensuring alignment of all practices with Specialized Bicycle Components

WHAT YOU NEED TO WIN

• Experience and Passion for cycling and the Specialized brand
• A current or former retail employee with 1+ years of experiencepreferred
• Excellent communicationwith the ability to effectively interact with riders and teammembers
• Must be able to work as business dictates which includesweekends
• Abilityto stand for extensive time periods; while occasionally walking, kneeling, or reachingAbleto lift at least 50lbs. or more and use proper liftingskills
• Bike Shop Experience a plus
• Competitive health care (Medical PPO or HDHP)*
• Dental*
• Vision*
• Health Savings Account (HSA)
• Short and Long Term Disability Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package*
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product Deep partner retail discounts
• Fitness & Events Reimbursement
• Employee Assistance Program
• Commuter Benefits *if applicable
• Compensation: $70,304 - $75,000 annually *For eligible employees

At Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward.

1974

We are riders—that fact has guided our every decision since 1974. When quality tires weren’t around, we strove to make the best. When people wanted to ride cruisers in the dirt, we made the first production mountain bike. When roadies wanted to go faster, we doubled-down on carbon and built our own wind tunnel. And when we saw kids struggling to focus in school, we began supporting Outride to help promote better health through cycling. Specialized. Made for riders, by riders.