Retail Finance Representative

Specialized Bicycle Components, Inc.; Morgan Hill (CA); On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Competitive pay: $25/hr – $35/hr

Comprehensive healthcare plan options

401(k) with company matching

Generous vacation and paid leave

Annual career development assistance

Job summary

Specialized Bicycle Components, Inc. is seeking a Retail Finance Representative (Credit & Collections) based in Morgan Hill, California. In this role, you will work to reduce delinquency for assigned accounts while maintaining a low Days Sales Outstanding (DSO). Your focus will be on providing exceptional service to both retail customers and internal teams through various communication channels.

The ideal candidate will have a strong background in accounts receivable, with excellent problem-solving and organizational skills.

Qualifications

• 2+ years of experience in accounts receivable, collections, or credit field.
• Ability to interact effectively with internal and external stakeholders.
• Flexibility to switch gears on short notice.

Responsibilities

• Reduce delinquency for assigned accounts and maintain low DSO.
• Provide exceptional customer service through various channels.
• Resolve payment portal issues and reconcile customer accounts.

Skills

Strong organizational skills

Problem-solving skills

Customer support background

Analytical skills

Experience in financial statement analysis

Excellent written and verbal communication

Strong Excel and Word experience

Education

Undergraduate Business degree

Tools

Oracle

Job description

Retail Finance Representative (Credit & Collections)

At Specialized we combine passion for an active lifestyle with a meaningful and multifaceted career in the cycling industry. Your role will focus on reducing delinquency for assigned accounts, maintaining a low Days Sales Outstanding (DSO), and providing excellent service to both retail customers and internal teams through phone, email, or virtual interactions.

Responsibilities

• Reduce delinquency for assigned accounts and maintain low DSO.
• Provide exceptional customer service to retail customers and internal teams in person, by phone, email, or virtually.
• Resolve payment portal issues and outstanding invoices for customers.
• Reconcile customer accounts receivable as needed.
• Collaborate with sales and senior management on troubled accounts.
• Handle a high volume of phone calls and emails to collect on delinquencies.
• Open new business lines by requesting and analyzing financial statements, recommending credit limits, and following up on receivable collections.

Qualifications

• Undergraduate Business degree preferred.
• 2+ years of experience in accounts receivable, collections, or credit field.
• Strong organizational, problem‑solving, and analytical skills.
• Customer‑support background with meticulous attention to detail.
• Ability to interact effectively and cooperatively with internal and external stakeholders.
• Strong prioritization skills, ability to meet deadlines, and skill in escalating issues when necessary.
• Flexibility to switch gears on short notice and maintain composure under high‑stress conditions.
• Optimistic, positive, and supportive demeanor in all interactions.
• Proven follow‑up skills and confidence in requesting payments from customers.
• Experience in analyzing financial statements.
• Excellent written and verbal communication skills.
• Strong Excel and Word experience.
• Oracle experience is preferred.

Benefits

• Competitive pay: $25/hr – $35/hr with annual performance reviews.
• Comprehensive healthcare plan options (PPO, EPO, HDHP, HMO) with acupuncture and physical therapy included.
• Health Savings Account (HSA) with employer contributions when enrolled in HDHP.
• Dental and vision plans.
• 401(k) with company matching up to $5,000 annually, 100% vesting immediately.
• Company‑paid life, AD&D, short‑term and long‑term disability insurance.
• Employee Assistance Program for individualized mental well‑being care.
• Generous vacation, sick leave, paid holidays, and Volunteer Time Off.
• 14 weeks of 100% paid leave for birthing parents and 8 weeks for non‑birthing parents.
• Annual career development and degree assistance up to $9,000.
• Annual fitness and wellness reimbursement up to $250.
• Industry pro‑deal discounts and perks.

Equal Employment Opportunity

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where everyone thrives. We encourage especially those from marginalized groups to apply. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.