Retail Field Trainer

Rocky; Worcester, Northern (MA, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Rocky is seeking a Field Trainer to execute training programs and workshops for associates and managers across multiple store locations within its divisions. This role partners with District and Store Managers to ensure sales, service, and SOP goals are achieved by implementing, conducting, and auditing training initiatives.

Responsibilities include training needs assessment, developing instructional methods, onboarding new cashiers and sales associates, and providing ongoing feedback.

Responsibilities

• Training Needs Assessment: Collaborate with HR Manager, District, and Store Management to determine training needs and coordinate scheduling.
• Instructional Methods: Work with Operations to develop and implement training methods such as individual training, group instruction, lectures, demonstrations, and meetings.
• Orientation and On-the-Job Training: Assist with store orientations and on-the-job training for newly hired Cashiers and Sales Associates.
• Problem Solving: Helps associates with specific task-related issues (in-store) as necessary.
• Manager Training: Conduct training for managers, test trainees to measure progress, and validate skills.
• Progress Reporting: Report on employee progress during training periods and provide ongoing feedback to Store Managers, District Managers, and HR Leadership.
• Talent Development: Collaborate with the District Manager and HR Manager to identify potential employees for management positions and assign appropriate training to enhance their skills.
• Refresher Training: Conduct annual refresher training for Store Managers and Assistant Managers.
• Vendor Product Training: Coordinate vendor product training with Merchandise Manager and Store Managers, ensuring timely scheduling.
• Loss Prevention Training: Assist Loss Prevention Services with training and documentation needs.
• Training Materials Management: Ensure all training manuals, job descriptions, and qualification pages are current and up to date.
• Program Enhancement: Contribute to existing training program enhancements.
• Feedback Collection: Collect feedback from attendees to improve future training content and presentation.
• Program Auditing: Work with District Manager and HR Manager to audit the effectiveness of all company training programs and initiatives.
• Vendor Training Participation: Attend all field-based vendor-led trainings. Work with vendor to complete a “what did we learn today” recap sheet for each attendee.
• Weekly Recaps: Provide weekly written recaps on store visits and findings, and assign go-forward solutions.

Job description

Summary

The Field Trainer is responsible for executing company training programs and workshops for associates and managers at multiple store locations within their assigned divisions. This role partners with District and Store Managers to ensure maximum effectiveness of sales, service, and Standard Operating Procedures (SOPs) goals by implementing, conducting, and auditing store training programs and operational procedures.

Essential Duties and Responsibilities

• Training Needs Assessment: Collaborate with HR Manager, District, and Store Management to determine training needs and coordinate scheduling.
• Instructional Methods: Work with Operations to develop and implement training methods such as individual training, group instruction, lectures, demonstrations, and meetings.
• Orientation and On-the-Job Training: Assist with store orientations and on-the-job training for newly hired Cashiers and Sales Associates.
• Problem Solving: Helps associates with specific task-related issues (in-store) as necessary.
• Manager Training: Conduct training for managers, test trainees to measure progress, and validate skills.
• Progress Reporting: Report on employee progress during training periods and provide ongoing feedback to Store Managers, District Managers, and HR Leadership.
• Talent Development: Collaborate with the District Manager and HR Manager to identify potential employees for management positions and assign appropriate training to enhance their skills.
• Refresher Training: Conduct annual refresher training for Store Managers and Assistant Managers.
• Vendor Product Training: Coordinate vendor product training with Merchandise Manager and Store Managers, ensuring timely scheduling.
• Loss Prevention Training: Assist Loss Prevention Services with training and documentation needs.
• Training Materials Management: Ensure all training manuals, job descriptions, and qualification pages are current and up to date.
• Program Enhancement: Contribute to existing training program enhancements.
• Feedback Collection: Collect feedback from attendees to improve future training content and presentation.
• Program Auditing: Work with District Manager and HR Manager to audit the effectiveness of all company training programs and initiatives.
• Vendor Training Participation: Attend all field-based vendor-led trainings. Work with vendor to complete a “what did we learn today” recap sheet for each attendee.
• Weekly Recaps: Provide weekly written recaps on store visits and findings, and assign go-forward solutions.

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