Retail Field Technician — Installations & Tech Support

Toshiba Global Commerce Solutions; Milwaukee (WI); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Group health coverage (medical, dental & vision)

Employee Assistance Programs

Company-provided life insurance

Employee discounts

Generous paid holiday schedule, paid vacation & sick/personal days

Job summary

Toshiba Global Commerce Solutions is looking for a Field Service Technician based in Milwaukee, Wisconsin. You will be responsible for maintaining and repairing retail technologies and ensuring customer satisfaction. This role involves traveling to various locations to install, repair, and upgrade equipment while documenting all activities accurately.

The ideal candidate will have a background in IT service and demonstrate strong mechanical aptitude and exceptional customer service skills. Join a leading company in retail solutions and be part of our dynamic team.

Qualifications

• Ability to travel 100% of the time, domestically and/or by air.
• Strong operational knowledge of personal computer technology and retail devices.
• Experience in IT service and support.

Responsibilities

• Perform repairs and services on products in assigned territory.
• Document installation and service activities accurately.
• Plan and schedule work to meet customer satisfaction objectives.

Skills

Customer Service Skills

Mechanical Aptitude

Communication Skills

Problem-Solving Skills

Multitasking

Education

High School Diploma with 4+ years of related experience

IT/Technical degree or certificate

Tools

Basic Hand Tools

Test Equipment

Electronic Testing Equipment

Job description

Toshiba Global Commerce Solutions is looking for a Field Service Technician based in Milwaukee, Wisconsin. You will be responsible for maintaining and repairing retail technologies and ensuring customer satisfaction. This role involves traveling to various locations to install, repair, and upgrade equipment while documenting all activities accurately.

The ideal candidate will have a background in IT service and demonstrate strong mechanical aptitude and exceptional customer service skills. Join a leading company in retail solutions and be part of our dynamic team.