Retail Facilities Manager — Multi-Site & On-Call

Victra; Durham (NC); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Tuition reimbursement

Employee discounts on Verizon services

Referral bonuses

Career development opportunities

Job summary

Victra is seeking an Area Facilities Manager to lead maintenance across our retail stores. You will oversee HVAC, electrical, plumbing, roofing, and building systems while coordinating external vendors.

This role requires after-hours/on-call availability, multi-site project planning, and strong vendor management. Based in Durham, NC with hybrid work arrangements and regular collaboration with store leadership.

Qualifications

• Bachelor's degree recommended.
• 3 to 5 years of experience in multi-unit facilities support roles.
• 1 to 3 years of management experience in commercial facilities maintenance across multiple trades.

Responsibilities

• Manage maintenance, repair, and replacement of all building systems across Victra stores.
• Source, develop, and manage external facilities vendors and contractors across all trades.
• Create and manage annual preventative maintenance programs for HVAC, roofing, and other building systems.
• Coordinate repairs through facilities software portal such as ServiceNow.
• Review, audit, and negotiate vendor proposals and invoices for cost and scope.
• Fulfll materials and parts orders from external vendors.
• Prioritize facilities work orders based on urgency and store impact.
• Provide expertise on replacement, repair, and preventive maintenance.

Skills

Vendor management

Facilities management

Project coordination

Communication skills

Time management

Microsoft Office

ServiceNow

Education

Bachelor's degree in facilities management / related field

Tools

ServiceNow

Smartsheet

Microsoft Office

Outlook

Job description

Victra is seeking an Area Facilities Manager to lead maintenance across our retail stores. You will oversee HVAC, electrical, plumbing, roofing, and building systems while coordinating external vendors.

This role requires after-hours/on-call availability, multi-site project planning, and strong vendor management. Based in Durham, NC with hybrid work arrangements and regular collaboration with store leadership.