Retail Experience Lead

Nike; Austin (TX); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Discounts for you and family

401(k) plan and retirement benefits

Paid time off and holidays

Health savings accounts

Employee stock purchase plan

Employee assistance program

Tuition reimbursement

Job summary

Nike is hiring a Retail Supervisor (Specialist) in Austin, TX. You’ll be the face of Nike, guiding customers through high-volume, fast-paced environments and leading a team to deliver top-tier service.

Responsibilities include customer engagement, product knowledge, and operational duties such as cashiering, stocking, and visual displays, with benefits like discounts and growth opportunities. You’ll help create memorable experiences and drive the consumer journey at Nike stores.

Qualifications

• Minimum age 18.
• 1 year of retail or consumer service experience preferred.
• Flexibility to work nights, weekends and holidays.
• Ability to learn and train on the latest products and technologies.
• Physical requirements include standing and light physical tasks.

Responsibilities

• Be enthusiastic, excited, and knowledgeable about NIKE products and services to support customer needs.
• Bring a positive attitude to teammates and customers daily.
• Lead by example and deliver service in line with Nike’s Service Principles.
• Make customers feel welcome and exceed their expectations at every step of their journey.
• Operate a cash register, shipping/receiving duties, stock products and build displays.

Skills

Customer service

Job description

Nike is hiring a Retail Supervisor (Specialist) in Austin, TX. You’ll be the face of Nike, guiding customers through high-volume, fast-paced environments and leading a team to deliver top-tier service.

Responsibilities include customer engagement, product knowledge, and operational duties such as cashiering, stocking, and visual displays, with benefits like discounts and growth opportunities. You’ll help create memorable experiences and drive the consumer journey at Nike stores.