Retail Executive Assistant

Goodwill of Southwestern Pennsylvania; Pittsburgh (Allegheny County); On-site; USD 55,000 - 60,000; Full time

Job summary

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization providing workforce development and community programs through donated goods and services. This role supports the Retail Division with high‑level administrative coordination, payroll oversight, and expense tracking to keep operations running smoothly.

The Retail Executive Assistant works closely with the Chief Retail Operations and Sustainability Officer and VP of Donated Goods and Retail to align

Qualifications

• Bachelors with 4+ years experience or equivalent education path.
• Experience in administrative support, retail operations, or office management.
• Experience supporting senior/executive leadership in a fast-paced environment.
• Payroll, expense tracking, or operational coordination experience preferred.
• Experience leading a small team or administrative function is strongly desired.
• Proficient in Microsoft Office; ERP/payroll systems a plus.
• Strong communication, organization, and discretion; nonprofit experience desired.

Responsibilities

• Provides direct administrative support to senior leaders including scheduling and travel logistics.
• Coordinates development and maintenance of administrative tools and forms.
• Acts as liaison between retail leadership and other departments.
• Compiles reports on payroll, labor allocation, expenses, and divisional performance.
• Maintains current understanding of agency policies and procedures.

Skills

Administrative support experience

Executive leadership support

Payroll/expense tracking

Team coordination

Microsoft Office Suite

ERP or payroll systems

Nonprofit experience

Discretion and confidentiality

Education

Bachelor's Degree + 4+ years

Associate's Degree + 6+ years

High School Diploma + 8+ years

Tools

Microsoft Office Suite

ERP/payroll systems

Job description

Description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

Job Details

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

Position Summary

The Retail Executive Assistant provides essential administrative and operational support to the Retail Division, with direct support to the Chief Retail Operations and Sustainability Officer and the Vice President of Donated Goods and Retail. This position blends high-level administrative coordination, including calendar management, communication support, and meeting logistics, with operational oversight of divisional payroll and expense tracking. The Retail Executive Assistant also partners closely with the Retail Support Team through dotted-line oversight to ensure alignment of administrative workflows and divisional priorities. This role requires exceptional organizational skills, a proactive mindset, and the ability to handle confidential information with discretion.

Duties Will Also Include But Are Not Limited To

• Provides direct administrative and clerical support to the Chief Retail Operations and Sustainability Officer and Vice President of DGR including scheduling, travel arrangements, and meeting logistics
• Coordinates the development and maintenance of administrative tools, forms, and documentation across the division
• Serves as a point of contact between the retail leadership team and other departments, such People Services, Human Services, Finance, IT, and Facilities
• Compiles and maintains retail division reports related to payroll, labor allocation, expense trends, administrative costs and overall divisional financial performance
• Maintain a current and up-to-date understanding of and comply with all agency policies and procedures

External Hiring Range: $55,000-$60,000

Qualifications

• Bachelors Degree and 4+ years' of experience, Associates Degree and 6+ years' experience, or HS Diploma and 8+ years' experience
• Experience in administrative support, retail operations, or office management.
• Experience supporting senior or executive leadership in a fast-paced environment.
• Previous responsibility for payroll, expense tracking, or operational coordination preferred.
• Experience leading a small team or administrative function is strongly desired.
• Proficient in Microsoft Office Suite, experience with ERP or payroll systems a plus.
• Strong communication, organization, and discretion required; nonprofit or mission-driven experience is desired.

Required Clearances, Licenses, And Certifications

• Candidates are expected to provide current valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH)
• Must have a valid driver’s license and reliable transportation.