Retail - Event Coordinator

Michaels Stores; Austin (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Event Coordinator to create memorable experiences within their retail environment. This role involves planning and facilitating events, particularly children's birthday parties, while ensuring a fun and engaging atmosphere for guests. The ideal candidate will possess excellent customer service skills, a knack for organization, and the ability to adapt to various client needs. Join a vibrant team that values creativity and customer satisfaction, making every event a unique celebration. If you thrive in a fast-paced environment and love working with people of all ages, this opportunity is perfect for you.

Qualifications

• Experience in event planning and coordination, especially for children's events.
• Strong customer service skills and ability to engage with diverse age groups.

Responsibilities

• Plan and coordinate multiple events, ensuring client satisfaction.
• Provide friendly assistance to customers and maintain store standards.
• Engage with clients and facilitate enjoyable experiences.

Skills

Customer Service

Event Coordination

Communication Skills

Organizational Skills

Creative Problem-Solving

Retail Experience

Education

High School Diploma

Job description

Join to apply for the Retail - Event Coordinator role at Michaels Stores.

Store - AUS-SUNSET VALLEY, TX

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Event Coordination

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly check out experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck un-load, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.

Preferred Knowledge/Skills/Abilities

• Energetic and enthusiastic personality.
• The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
• Must have excellent people skills.
• Must have experience working with children and children’s events.
• Good communication skills including written, verbal, and nonverbal communication as well as listening skills.
• Organizational skills, interpersonal skills, and creative problem-solving skills.
• Retail and/or customer service experience required.

Physical Requirements & Work Environment

• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.