Retail Events Coordinator-Birthday Parties/Events

Michaels Stores; Kansas City (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Retail Events Coordinator, where you will create unforgettable experiences for children and families through engaging events. In this role, you'll coordinate birthday parties and craft classes, ensuring a fun and creative environment. Your excellent customer service skills will shine as you assist guests in finding products and enjoying their shopping experience. With a focus on creativity and organization, you'll play a key role in delivering memorable moments while maintaining store standards. If you have a passion for events and a knack for engaging with people, this opportunity is perfect for you!

Qualifications

• Experience working with children and organizing events.
• Strong communication and organizational skills.

Responsibilities

• Plan and coordinate multiple events, including children's birthday parties.
• Provide a fast and friendly checkout experience.

Skills

Customer Service

Event Coordination

Communication Skills

Organizational Skills

Problem-Solving

Education

High School Diploma

Job description

Retail Events Coordinator-Birthday Parties/Events

Join to apply for the Retail Events Coordinator-Birthday Parties/Events role at Michaels Stores.

Position Overview

Store - KC-STATELINE, MO

Plan, coordinate, and facilitate events (including kids' birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards to deliver our Brand Promises.

Key Responsibilities

• Plan and coordinate multiple events simultaneously, including children’s birthday parties and craft classes or events.
• Engage with clients of all ages, creating an environment of fun and creativity.
• Demonstrate and instruct craft projects, perform face painting, and conduct other activities.
• Facilitate and implement party add-ons such as goody bags and balloons.
• Communicate event details with clients and store team members.
• Complete administrative tasks such as answering emails, making calls, and paperwork.
• Adjust plans based on client feedback and needs.
• Create backup or emergency plans as needed.
• Ensure client satisfaction for scheduled events.
• Maintain store cleanliness and safety standards, including setup and cleanup.

Customer Experience

• Assist customers with shopping, locating products, and providing solutions.
• Provide a fast and friendly checkout experience.
• Engage customers in Rewards program and Credit Card enrollments.
• Educate customers about Voice of Customer surveys.
• Support Omni channel processes like BOPIS and SFS.
• Participate in truck unload, stocking, planogram, and recovery activities.
• Support safety and shrink programs.
• Adhere to SOPs and company policies.
• Interact positively and respectfully with others; promote company values.
• Cross-train in Custom Framing sales and production.
• Participate in store cleanliness activities.

Preferred Skills and Experience

• Energetic, enthusiastic personality.
• Ability to handle stress and interact effectively with guests and team members.
• Excellent people skills.
• Experience working with children and organizing children’s events.
• Strong communication, organizational, and creative problem-solving skills.
• Retail and customer service experience required.

Physical Requirements and Work Environment

• Ability to stand for long periods.
• Ability to move throughout the store, including bending, lifting, and reaching.
• Ability to lift heavy boxes and use ladders.
• Work may involve outdoor activities and work during nights, weekends, and early mornings.

Applicants must meet legal requirements and are encouraged to contact their supervisor for accommodations if needed.

About Michaels

At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We are committed to inclusion and providing a supportive environment for all team members and customers.