Retail Engagement & Customer Experience Lead

The TJX Companies, Inc.; Tucker (GA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Employee discount program

Career development opportunities

Job summary

The TJX Companies, Inc. is hiring at our Tucker, GA location to lead frontline teams and promote a highly-satisfied customer experience. You will train and mentor Associates, manage cashier operations, and ensure policy compliance while maintaining merchandising standards.

Join a Fortune 100 company known for off-price retail and opportunities to grow. This role requires flexibility, strong customer service skills, and teamwork to support store operations and customer loyalty.

Qualifications

• High school graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Confidential information handling discretion.
• Experience as a coordinator or retail/supervisory experience preferred.

Responsibilities

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on customer experience feedback and goals.
• Trains and mentors Associates on Policies and Procedures.
• Provides recognition and feedback on cashier performance.
• Maintains cash controls and change fund.
• Maintains merchandising standards within the queue-line.
• Adheres to labor laws and meal/break policies.
• Assigns registers and coordinates breaks for coverage.
• Audits and approves paperwork.
• Maintains cleanliness and organization throughout frontline.
• Monitors frontline equipment and communicates issues.

Skills

Customer service

Interpersonal skills

Teamwork

Flexible schedule

Cash handling

Education

High school diploma or equivalent

Job description

The TJX Companies, Inc. is hiring at our Tucker, GA location to lead frontline teams and promote a highly-satisfied customer experience. You will train and mentor Associates, manage cashier operations, and ensure policy compliance while maintaining merchandising standards.

Join a Fortune 100 company known for off-price retail and opportunities to grow. This role requires flexibility, strong customer service skills, and teamwork to support store operations and customer loyalty.