Retail & eCommerce Operations Specialist

Ingersoll-Rand; Davidson (NC); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) plan

Health care options

Paid time off

Job summary

Ingersoll Rand in Davidson, NC is seeking a Retail & eCommerce Operations Specialist to manage MAP and reseller programs, ensure compliant channel operations, and collaborate with Sales, Pricing, Legal, and Distribution teams. This hybrid role supports both retail and online channels and involves cross-functional coordination.

The position emphasizes program administration, analytics, and process improvement to drive profitable growth and accurate channel documentation.

Qualifications

• 2+ Years Excel skills with advanced formulas (VLOOKUP, HLOOKUP, IF, AND, OR).
• 2+ Years experience in ecommerce and/or retail.
• Bachelor's degree preferred in Marketing, Engineering or Business.

Responsibilities

• Administer MAP policy and compliance processes.
• Manage Authorized Online Reseller Program (AORP) onboarding and renewals.
• Serve as first point of contact for daily retail and eCommerce operational requests.
• Develop reporting on MAP compliance, reseller activity, and channel performance.
• Drive governance and continuous improvement of channel policies and systems.

Skills

Excel

Data Analysis

Ecommerce experience

Education

High School Diploma

Bachelor's degree in Marketing, Engineering or Business

Tools

SAP S/4HANA

Microsoft Dynamics 365

Oracle NetSuite

Job description

Home > Retail & eCommerce Operations Specialist

Retail & eCommerce Operations Specialist

BH Job ID: 4766

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Retail & eCommerce Operations Specialist

Location: Davidson, NC- Hybrid (2 days per week onsite)

About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview: Compression Systems & Services (CSS) North America

The Retail & eCommerce Operations Specialist is responsible for the administration, execution, and continuous improvement of retail and eCommerce channel programs that support profitable growth and channel compliance. This role serves as the primary operational resource for the company's Minimum Advertised Pricing (MAP) Program, Authorized Online Reseller Program (AORP), and other day-to-day channel support activities. The position works closely with Channel Marketing, Sales, Pricing, Customer Care, Legal, and Distribution partners to ensure consistent policy enforcement, operational efficiency, and positive channel partner experiences.

Minimum Advertised Pricing (MAP) Program Administration

• Manage daily administration of the MAP policy and compliance processes.
• Monitor reported and identified pricing violations across retail and online channels.
• Coordinate violation investigations, documentation, notifications, and resolution tracking.
• Maintain accurate records of violations, corrective actions, and program performance metrics.
• Partner with Pricing, Sales, Legal, and channel stakeholders to ensure consistent policy application.
• Develop regular compliance reporting and insights for leadership review.

Authorized Online Reseller Program (AORP) Management

• Administer reseller application, approval, onboarding, and renewal processes.
• Maintain authorized reseller databases, agreements, and program documentation.
• Monitor reseller adherence to program requirements and marketplace standards.
• Coordinate communications related to reseller status, program changes, and eligibility requirements.
• Support audits and reviews of online sellers operating across key marketplaces.

Retail & eCommerce Operations Support

• Serve as the first point of contact for daily retail and eCommerce operational requests from field sales, channel partners, and internal stakeholders.
• Coordinate resolution of channel issues related to pricing, listings, product setup, content, compliance, and program participation.
• Support retailer setup and maintenance processes by working with internal cross-functional teams.
• Assist with retail assortment updates, product transitions, and channel readiness activities.
• Maintain channel documentation, standard operating procedures, and training resources.

Reporting & Analytics

• Develop and distribute reporting on MAP compliance, reseller activity, retail performance indicators, and operational service metrics.
• Track and analyze recurring channel issues to identify opportunities for process improvement.
• Support forecasting, rebate tracking, and program measurement activities as required.
• Provide operational insights that improve channel execution and partner satisfaction.

Process Improvement & Governance

• Drive continuous improvement initiatives that increase efficiency and consistency across retail and eCommerce channel operations.
• Maintain governance processes for channel policies and program administration.
• Support implementation of new systems, workflows, and digital tools related to channel management.
• Ensure program compliance with company policies and applicable legal requirements.

Requirements:

• High School Diploma
• 2+ Years ExcelSkills:Advanced Formulas and Functions - Using more complex formulas and functions, such as VLOOKUP, HLOOKUP, IF, AND, OR, etc.Data Analysis
• 2+ Years experience in ecommerce/and or retail

Preferences:

• Bachelor degree in Marketing, Engineering or Business
• Experience with ERP systems preferred. Examples - SAP S/4HANA, Microsoft Dynamics 365, Oracle NetSuite, etc..
• Performing basic data analysis tasks, such as creating charts and graphs, and using pivot tables.
• Data Validation - Using data validation to ensure data accuracy.
• Conditional Formatting - Using conditional formatting to highlight specific data patterns.
• Experience with B2B or B2C distribution. E-Commerce and retail a huge plus.

Travel & Work Arrangements/Requirements This position will be based at our corporate offices in Davidson, NC, with minimal anticipated travel.

What We Offer At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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