Order Management Specialist

Ingersoll-Rand; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Job summary

Ingersoll-Rand is looking for an Order Management Specialist to join our team in Charlotte, NC. In this role, you will manage customer orders from entry to fulfillment, ensuring a high level of customer satisfaction. Ideal candidates will have a High School Diploma and at least 2 years of experience in a customer-facing role in the Service Industry.

The position requires strong problem-solving skills and the ability to communicate effectively with both customers and internal teams. We offer comprehensive health care options and a supportive work environment.

Qualifications

• 2+ years' experience in customer-facing role required.
• Previous exposure to the Service Industry.

Responsibilities

• Act as key liaison between assigned Channel Partners and operations.
• Manage customer orders from placement to invoicing.
• Develop and cultivate effective relationships with key accounts.

Skills

Customer service orientation

Time management

Problem-solving

Communication

Education

High School Diploma

Tools

MS Office

ERP systems

Salesforce

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title: Order Management Specialist

Location: Charlotte, NC (onsite)

Job Overview

Play a critical role in delivering exceptional customer service while managing customer orders from entry through fulfillment. In this fast‑paced, customer‑focused role, you will serve as a key liaison between customers, operations, and internal teams to ensure timely order processing, issue resolution, and customer satisfaction. The ideal candidate is highly organized, detail‑oriented, and able to manage multiple priorities while building strong relationships with customers and business partners. This position offers an excellent opportunity to grow your career within a global organization that values initiative, continuous learning, and long‑term development.

Responsibilities

• Act as key liaison between assigned Channel Partners and operations to ensure timely delivery of goods.
• Execute daily tasks and customer responses with a sense of ownership and urgency.
• Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, etc.
• Develop and cultivate effective relationships with key accounts/distribution partners.
• Manage customer orders from placement to invoicing through multiple channels, including phone, fax, EDI, E‑Mail, and websites to ensure 100% customer satisfaction.
• Manage Sales Order bookings / backlog in relation to dates / holds / quotes and P.O. errors.
• Provide high‑quality service through efficient use of all Oracle/CRM functionalities related to order fulfillment and relative to customer activity.
• Coordinate cancellation requests with supplier/customer in order to avoid any discrepancy / excess in inventory.
• Provide support and training to distributors on order entry application.
• Demonstrated ability to lead cross‑functional projects and people without direct authority.
• Identify improvements by using IR Lean tools and methodology through MDI, 9‑steps, RIEs.
• Adhere to all policies and procedures of Ingersoll Rand.

Requirements

• High School Diploma
• 2+ years' experience in customer facing role required.
• Previous exposure to the Service Industry.

Core Competencies

• Self‑motivated, assertive individual, and teamwork oriented.
• Demonstrates the ability to identify the most importantelementsthatinfluencea problem and the ability toworkthrough aseriesofoperationsto determine a logical solution.
• Uses rigorous logic and methods to solve difficult problems with effective solutions. Probes all fruitful sources for answers and doesn't stop at the first answers.
• Questions accepted practices, develops creative approaches, mitigates resistance to change and encourages others to do the same to promote progress through change. Previous experience conducting training is an advantage.
• Cultivates strong, mutually beneficial customer relationships and works to earn the trust of the customer by ensuring that the company delivers value and acquires customer‑driven insights to effectively address issues, needs and opportunities.
• Demonstrated ability to build strategic relationships within various levels of customer’s organization.
• Understands and communicates technical information. Writes and speaks clearly and succinctly in a variety of communication settings and styles.
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Knowledgeableabout how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

Preferences

• Experience in or exposure to bookkeeping or other financial processes is preferred.
• Understanding of operations and the supply demand flow is beneficial.
• Proficient in MS Office applications and experience with ERP.
• Experience in Salesforce preferred.

Travel & Work Arrangements/Requirements

• Fully site based, 100% onsite, Charlotte, NC

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

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