Retail Donations & Customer Service Specialist

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.; Oelwein (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. in Oelwein, IA is seeking a Sales Associate responsible for assisting customers, processing transactions, receiving donations, stocking merchandise, and maintaining a clean store and donation area.

You will greet customers, support loading/unloading, and help train new team members while upholding Goodwill’s mission and values. This role requires flexibility to work at multiple locations and the ability to lift up to 50 pounds.

Qualifications

• Must be at least 16 years old.
• High School Diploma or Equivalent preferred. Minimum of 2 years of any combination of military service, high school, or related full-time employment may substitute.
• Effective written and verbal communication skills.
• Possess a positive attitude and infect others with similar enthusiasm.
• Must be able to lift, push, or pull fifty pounds with assistance.
• Loyalty to the agency and its mission and policies.
• Reliable transportation. Ability to work a flexible schedule at multiple locations including evenings, weekends, and holidays.
• Must be willing to obtain a forklift license if able.
• Ability to use good judgment, discretion, and initiative.

Responsibilities

• Greets customers immediately upon entering store and ensures good service.
• Sorts and grades donations and truck shipments to stock high-quality merchandise.
• Operates cash register and processes transactions quickly and pleasantly.
• Identifies merchandise for online sales and handles according to procedure.
• Greets donors at their car and unloads items, ensuring a positive donation experience.
• Donations are distributed to proper work or holding area and donation count is recorded accurately.
• Offers tax receipt form to each donor.
• Between donor engagements, sorts material so that unsaleable items are redirected to garbage or salvage.
• Theft is prevented by remaining alert and reporting suspicious activities to management.
• Assists with shoveling snow, replacing light bulbs, washing windows, and upkeep.
• Advises and demonstrates all job duties for new team members.
• Maintains store and donation area cleanliness and safety and communicates repair needs.
• Works collaboratively to maximize service opportunities and maintains a continuous improvement agenda.
• Helps prepare outgoing truck loads including baling, sorting, operating forklift, organizing.

Job description

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. in Oelwein, IA is seeking a Sales Associate responsible for assisting customers, processing transactions, receiving donations, stocking merchandise, and maintaining a clean store and donation area.

You will greet customers, support loading/unloading, and help train new team members while upholding Goodwill’s mission and values. This role requires flexibility to work at multiple locations and the ability to lift up to 50 pounds.