Retail Sales Associate at Tri-County

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Cincinnati (OH); On-site; USD 15,000 - 21,000; Full time

Job summary

Ohio Valley Goodwill Industries Rehabilitation Center, Inc. is seeking a Retail Sales Associate to deliver exceptional customer service and support daily store operations in a fast-paced environment. The role includes processing POS transactions, assisting donors and customers, and maintaining a welcoming sales floor.

Applicants should have strong communication and math skills, be able to work flexible hours including weekends/holidays, and maintain store presentation and security procedures.

Qualifications

• Ability to work a flexible schedule to support store openings, production and closing operations.
• Effective communication in English with customers and OVGI associates.
• Excellent sales and customer service skills.

Responsibilities

• Provide professional, friendly, courteous service to all customers in-store, outside, and over the phone.
• Process sales transactions accurately at the POS.
• Work a flexible schedule including weekends and holidays as directed by supervisor.
• Maintain knowledge of merchandise and answer customer questions promptly.
• Maintain dressing room standards and floor presentation.

Skills

Communication

Customer service

Sales

Cash handling

POS system

Basic math

Flexibility

English proficiency

Teamwork

Tools

POS register system

Calculator

Job description

Company Overview

Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.

Job Description

The Retail Sales Associate provides excellent customer service as a first point of contact with retail customers and maintains the sales floor to ensure an enjoyable and safe shopping experience. Partners with team members in a fast-paced environment to expedite merchandise for sale and display on the sales floor. Provides operational support to management team.

Required Skills & Qualifications

• Ability to work a flexible schedule in support of the store opening, production and closing operations.
• Ability to effectively communicate in English with customers and OVGI associates.
• Excellent sales and customer service skills.
• Ability to anticipate customers' needs.
• Ability to process information and merchandise through a computer system and POS register system, must be able to use calculator.
• Basic math and cash handling skill required and must be able to count change, provide change back and maintain accurate register with or without use of calculator.
• Ability to work a flexible schedule in support of the store opening, production and closing operations.
• Ability to effectively communicate in English with customers and OVGI associates.
• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Ability to anticipate customers' needs.
• Ability to process information and merchandise through a computer system and POS register system, must be able to use calculator.
• Basic math and cash handling skill required and must be able to count change, provide change back and maintain accurate register with or without use of calculator.

Physical Requirements

• Ability to work in a non-climate-controlled environment.
• Ability to sit, stand, walk, bend, stoop, kneel and twist for up to 8 hours.
• Ability to lift up to 35 pounds frequently.
• While performing the duties of this job, the employees is regularly required to talk, hear, and use hands and fingers to operate a computer and telephone.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required as business demands dictate.

Role and Responsibilities

• Providesprofessional,friendly,and courteousservice toallcustomers insidethe store,outsideofthe store, andoverthe phone.
• Effectively processes sales transactions at the POS, including accurate transaction processing.
• Works aflexible schedule set by the supervisor in supportofthe store opening, production,and closing operationsincludingwork onweekendsandholidays.
• Maintains knowledge of merchandiseand answers customer’s questions courteouslyandpromptly.
• Maintains dressing room standards.
• Maintainssales floor presentation, communicating to management need for additional or removal of product.
• Maintainssales floor presentation, communicating to management need for additional or removal of product.
• Maintainssales floor presentation, communicating to management need for additional or removal of product.
• Maintainssales floor presentation, communicating to management need for additional or removal of product.
• Maintainssales floor presentation, communicating to management need for additional or removal of product.
• Executestore securityprocedures.
• Communicate store messages utilizing the paging system.
• Performsstorehousekeepingdutiesas neededtoinclude sweeping,mopping, vacuuming, wipingshelves anddusting(includingrestrooms anddressingrooms).
• Assists donors and customers outside of retaillocations,greet donors, receivedonations,and supplydonors with receipts.
• Communicatesourmission and visioneffectivelyto our donorsandcustomers when asking for monetary donations at the POS.
• Other duties as assigned.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Pay rate: $13.00 per hour.

EEO Employer/Vet/Disabled