Retail Dept Manager: Inventory & Training Lead

Family Fare, LLC; Holland (MI); On-site; USD 45,000 - 70,000; Full time

Job summary

SpartanNash in Holland, MI is seeking a Customer Service Manager to lead the daily operations of the store department. You will supervise staff, manage inventory, review orders, and ensure product quality and freshness while upholding food safety and company standards.

Responsibilities include scheduling, labor control, payroll expense, training, performance development, and achieving department goals. Strong leadership, organization, and communication skills are required; bilingual Spanish

Qualifications

• High School Graduate (Required) or Equivalent (GED).
• Two years of retail experience preferred.
• One-year supervisory experience preferred.
• Strong written and verbal communication, and bookkeeping skills.
• Good organization, prioritization, decision-making, problem solving and conflict management skills.
• Strong leadership abilities with capability to work in a hands-on environment.
• Good strategic planning and business acumen skills.
• Good knowledge of retail store operations; knowledge of retail management systems.
• Proficient in Word, Excel and PowerPoint.
• Depending on company location, ability to communicate in Spanish is highly desirable.

Responsibilities

• Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality.
• Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas.
• Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation.
• Ensure all spoiled/damaged products are handled per established guidelines.
• Maintain familiarity with all products carried in the department as well as throughout the store.
• Know the advertised items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs.
• Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline.
• Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines.
• Implement and maintain work schedules, labor control, overtime control, and payroll expense for the department.
• Develop and monitor department goals and forecasts; attend manager meetings as required.

Skills

Leadership

Communication

Bookkeeping

Retail operations

Organizational skills

Decision making

Education

High School Diploma or GED

Tools

Retail management systems

Word

Excel

PowerPoint

Job description

SpartanNash in Holland, MI is seeking a Customer Service Manager to lead the daily operations of the store department. You will supervise staff, manage inventory, review orders, and ensure product quality and freshness while upholding food safety and company standards.

Responsibilities include scheduling, labor control, payroll expense, training, performance development, and achieving department goals. Strong leadership, organization, and communication skills are required; bilingual Spanish