Deli Department Leader: Inventory, Training & Ops

Family Fare, LLC; Grand Haven (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

SpartanNash is seeking a Department Operations Lead in Grand Haven, MI to manage day-to-day department activities in a retail store. You’ll ensure staff coverage, training, and adherence to company standards and KPIs, while optimizing inventory and workflow.

The role requires hands-on leadership, strong organizational and communication skills, and ability to collaborate across store functions. Relevant retail experience and proficiency with MS Office are expected.

Qualifications

• High School Graduate (Required) or Equivalent (GED).
• 0-2 years of retail experience preferred.
• Strong written and verbal communication, and bookkeeping skills.
• Good organization, prioritization, decision‑making, problem solving and conflict management skills.
• Strong leadership abilities with capability to work in a hands‑on environment.
• Good strategic planning and business acumen skills.
• Good knowledge of retail store operations; knowledge of retail management systems Suggestive Selling/Knowledge of Products preferred.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Depending on company location, ability to communicate in Spanish is highly desirable.

Responsibilities

• Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality.
• Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas.
• Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.
• Maintain familiarity with all products carried in the department as well as throughout the store.
• Know the ad items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs.
• Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline.
• Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines.
• Support the department manager in implementing and maintaining work schedules, labor control, overtime control, and payroll expense for the department.
• Implement Our Winning Recipe and model our core values and competencies.
• Support the department manager in being responsible for department management including staffing, training, performance management, and career development of associates.
• Support the department manager in developing and monitoring department goals.
• Support the department manager in developing and monitoring department forecasts, as required.
• Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required.
• Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing “Prime Time” standards.
• Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.
• Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.
• Support the department manager in developing and implementing a plan that results in meeting company goals and key performance indicators.
• Follow all PPE and Safety Guidelines Follow all Food Safety and Cleaning Expectations Follow Guest Experience Guidelines
• May be assigned tasks in other departments based on customer experience need Additional responsibilities may be assigned as needed

Skills

High-level communication

Bookkeeping

Leadership

Strategic planning

Retail operations knowledge

Microsoft Office

Spanish (desirable)

Education

High School Graduate

Tools

Word

Excel

Outlook

PowerPoint

Job description

SpartanNash is seeking a Department Operations Lead in Grand Haven, MI to manage day-to-day department activities in a retail store. You’ll ensure staff coverage, training, and adherence to company standards and KPIs, while optimizing inventory and workflow.

The role requires hands-on leadership, strong organizational and communication skills, and ability to collaborate across store functions. Relevant retail experience and proficiency with MS Office are expected.