Retail Department Leader - Cash Operations

IKEA USA; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading company in home furnishings as a Team Leader in Atlanta. You'll enhance customer experiences by leading co-workers on the shop floor, ensuring smooth operations in various areas. With a focus on team development and customer satisfaction, this role offers a chance to make a significant impact in a retail environment. Enjoy a comprehensive benefits package that supports work-life balance and well-being.

Benefits

Paid Time Off

Tuition Discounts

Retirement Plans

Co-worker Discounts

Pet Insurance

Telehealth

Dental and Vision Plans

Medical Plans

Qualifications

• At least 3 years of team leadership experience, preferably in retail.
• Experience in planning, performance measurement, and driving results.

Responsibilities

• Lead and coach co-workers to ensure a consistent customer experience.
• Monitor performance against goals and analyze customer concerns.
• Hire, onboard, and train Customer Care and Carts co-workers.

Skills

Team Leadership

Customer Service

Performance Measurement

Tools

ISELL

Centiro

MHS

IPOS

Job description

Why we will love you

You have a passion for delighting customers and understand that greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is more than just home furnishings; it's about working together to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, this is the perfect fit. Join our team and start a better life for yourself.

What you'll be doing day to day

• Lead and coach co-workers on the shop floor to ensure a consistent customer experience and smooth operation in areas such as Cash Lanes, Click and Collect, Home Delivery, Handout, and Car Loading.
• Ensure customer service co-workers have the knowledge, confidence, and empowerment to make decisions that enhance the customer experience.
• Monitor performance against goals, analyze customer concerns, KPIs, and root causes to drive improvements.
• Oversee wait times, processes, and guidelines in Cash Lanes, FSHO, and CnC, and develop actions to improve customer satisfaction.
• Implement routines, develop competencies, and follow up on Commercial Review and Compliance related to the role.
• Hire, onboard, and train Customer Care and Carts co-workers; manage resource planning, development, and performance issues.
• Ensure co-workers are system knowledgeable (ISELL, Centiro, MHS, IPOS, queuing systems), and that work areas are well-equipped and adequately staffed during open hours.
• Identify successors and create training plans.
• Build emotional connections with customers through meaningful interactions and coach others to do the same.
• Partner with Risk & Compliance to adhere to policies on cash handling, inventory, safety, and internal audits.

QUALIFICATIONS

• At least 3 years of team leadership experience, preferably in retail.
• Experience in retail, ideally in home furnishings.
• Experience in planning, performance measurement, and driving results.
• Proven ability to lead and develop a team in a retail setting.

Apply now!

JOB TYPE: Permanent, Full-time
BENEFITS ELIGIBLE: Yes
HOURS: Retail environment, must have open availability Monday through Sunday, 8:00 AM to 11:00 PM
At IKEA, taking care of our co-workers and their dependents is a top priority. We offer a comprehensive benefits package to support work-life balance, well-being, and future planning, including paid time off, early wages, parental leave, tuition discounts, retirement plans, co-worker discounts, pet insurance, education programs, safety shoe reimbursement, telehealth, dental and vision, medical plans, and more.
Thank you for your interest. This is a Sensitive Position requiring a background check and drug test. The posting closes around 5/22/25.