Retail Department Leader - Cash Operations

IKEA USA; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading company in the home furnishings sector as a Team Leader in Atlanta. You will lead and coach co-workers to enhance customer experiences and ensure smooth operations. This role involves monitoring performance, hiring, training, and building emotional connections with customers. With a focus on inclusivity and personal growth, IKEA offers a supportive work environment and a comprehensive benefits package.

Benefits

Paid Time Off

Parental Leave

Tuition Discounts

Retirement Plans

Co-worker Discounts

Pet Insurance

Telehealth

Dental and Vision Plans

Medical Coverage

Qualifications

• At least 3 years of experience leading a team in retail.
• Experience in the home furnishing sector preferred.

Responsibilities

• Lead and coach co-workers on the shop floor for customer experience.
• Monitor performance against goals and implement improvements.
• Hire, onboard, and train customer care co-workers.

Skills

Leadership

Customer Service

Team Development

Tools

ISELL

Centiro

MHS

IPOS

Job description

Why we will love you

You have a passion for delighting customers and understand that greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is more than just home furnishings; it's about working together to make a better everyday life for the many. If you want to contribute, grow, and share your uniqueness, this is the perfect fit. Join our team and start a better life for yourself.

What you'll be doing day to day

• Lead and coach co-workers on the shop floor to ensure a consistent customer experience and smooth operations in areas such as Cash Lanes, Click and Collect, Home Delivery, Handout, and Car Loading.
• Empower customer service co-workers with the knowledge and confidence to make decisions that enhance the customer experience.
• Monitor performance against goals, analyze customer concerns, KPIs, and root causes, and implement improvements.
• Oversee Cash Lanes, FSHO, and CnC wait times, processes, and guidelines, and develop actions to improve customer satisfaction.
• Implement routines, develop competencies, and follow up on Commercial Review and Compliance related to the role.
• Hire, onboard, and train Customer Care and Carts co-workers, manage resource planning, create development plans, and handle performance issues.
• Ensure co-workers are system competent (ISELL, Centiro, MHS, IPOS, queuing systems), and that work areas are well-equipped and adequately staffed during open hours.
• Identify successors and provide necessary training.
• Build emotional connections with customers through meaningful interactions and coach others to do the same.
• Partner with Risk & Compliance to ensure adherence to policies regarding cash handling, inventory, safety, and internal audits.

QUALIFICATIONS

• At least 3 years of experience leading a team, preferably in retail.
• Experience in retail, ideally in the home furnishing sector.
• Proven ability to plan, drive output, and measure performance.
• Experience developing and leading a team in a retail environment.

Apply now!

JOB TYPE: Permanent, Full-time
BENEFITS ELIGIBLE: Yes
HOURS: Retail environment, must have open availability Monday through Sunday, 8:00 AM to 11:00 PM.
At IKEA, taking care of our co-workers and their dependents is a top priority. We offer a comprehensive benefits package to support work-life balance, well-being, and future planning, including paid time off, early wage access, parental leave, tuition discounts, retirement plans, co-worker discounts, pet insurance, education programs, safety shoe reimbursement, telehealth, dental and vision plans, and medical coverage (for those working at least 20 hours/week).
Thank you for your interest. This is a Sensitive Position requiring a background check and drug test. The posting closes around 5/22/25.