Retail Department Lead Full-Time

E&H Ace Hardware; Chagrin Falls (OH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holiday pay

Employee Assistance Program

Job summary

E&H Ace Hardware in Chagrin Falls, OH is seeking a Department Lead to drive sales, maintain department organization, and support daily operations on the sales floor. You’ll own performance, presentation, and inventory for your department while delivering outstanding customer experiences.

Ideal candidates will have a high school diploma, retail or customer service experience, and the ability to lead by example. Evening/weekend availability is expected.

Qualifications

• High school diploma or equivalent required.
• Retail or customer service experience preferred.
• Ability to lead by example and work well within a team.

Responsibilities

• Deliver excellent service to every customer in store.
• Own performance, presentation, and inventory of assigned department.
• Answer questions and assist with special orders.
• Promote the Ace Rewards program and enroll customers.
• Conduct cycle counts and maintain inventory levels.
• Open and/or close the store as needed; serve as keyholder.
• Maintain department signage, cleanliness, and safety.

Education

High School Diploma or equivalent

Tools

Microsoft Office

Retail POS systems

Microsoft Teams

Job description

Location: Chagrin Falls, OH

Job Id:2413

# of Openings:2

E&H Ace Hardware is hiring a dedicated and customer-focused Department Lead to help drive sales, maintain department organization, and support day-to-day operations on the sales floor. This role is ideal for a team player who is ready to take the lead in a specific product category and ensure customers receive an outstanding experience every time they shop.

As a Department Lead, you’ll support the store management team by owning the performance, presentation, and inventory of your assigned department(s) — while representing the helpful service that sets Ace apart.

What you’ll do:

Deliver excellent service to every customer using E&H’s Customer First Sales Culture

Answer questions, locate merchandise, and assist with in-store and online special orders

Promote the Ace Rewards program and help customers sign up

Maintain product knowledge and awareness of current promotions

Conduct cycle counts and maintain accurate inventory levels

Receive, stock, and merchandise products in your assigned department(s)

Ensure department signage is accurate and up to date

Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas

Participate in seasonal resets and overall store visual standards

Open and/or close the store as needed and serve as a trusted keyholder

Monitor safety concerns and theft prevention measures

Collaborate with team members and communicate effectively with store leadership

Flex your schedule to include evenings, weekends, and holidays as needed

High school diploma or equivalent

Retail or customer service experience preferred

Strong product knowledge and a willingness to learn

Ability to lead by example and work well within a team

Familiarity with retail computer systems, Microsoft Office, or Teams is a plus

Strong attention to detail and ability to multitask

Ability to lift up to 50 lbs and stand for extended periods

Why join E&H Hardware Group?

Family-owned, community-focused company with more than 90 years of local service

Supportive and hands-on leadership team

Health, dental, and vision insurance (Full-Time)

401(k) with company match

Paid time off and holiday pay

Employee Assistance Program

Career growth opportunities across stores and service divisions

About Us:

E&H Hardware Group operates multiple Ace Hardware stores and a skilled trades service throughout Ohio. We are proudly family-owned and built on the core value of Local Relationships Built on Trust. If you’re ready to step into a leadership role in retail, we’d love to meet you.