Retail Department Lead Full-Time

E&H Hardware Group, LLC; Medina (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, dental and vision insurance (F

401(k) with company match

Paid time off and holiday pay

Employee Assistance Program

Generous employee discount

Job summary

E&H Hardware Group operates Ace Hardware stores in Ohio, focusing on local relationships built on trust. We are hiring a Department Lead to drive sales, manage inventory, and maintain department presentation while leading a collaborative team.

This role supports store leadership and requires strong customer service, product knowledge, and reliability. The Department Lead will own performance metrics for their department, participate in seasonal resets, and ensure a high standard of customer

Qualifications

• High school diploma or equivalent required or preferred.
• Retail or customer service experience preferred.
• Ability to lead by example and work well within a team.
• Familiarity with retail computer systems and software is a plus.

Responsibilities

• Deliver excellent service to every customer.
• Answer questions, locate merchandise, and assist with orders.
• Promote rewards programs and enroll customers.
• Maintain product knowledge and stay aware of promotions.
• Conduct cycle counts and manage inventory.
• Receive, stock, and merchandise products in the department.
• Ensure accurate department signage.
• Keep sales floor and stock areas clean and organized.
• Support store leadership and open/close as needed.
• Monitor safety and prevent theft; communicate with teammates.

Skills

Customer service

Team leadership

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Retail POS systems

Teams

Job description

E&H Ace Hardware is hiring a dedicated and customer-focused Department Lead to help drive sales, maintain department organization, and support day-to-day operations on the sales floor. This role is ideal for a team player who is ready to take the lead in a specific product category and ensure customers receive an outstanding experience every time they shop.
As a Department Lead, you’ll support the store management team by owning the performance, presentation, and inventory of your assigned department(s) — while representing the helpful service that sets Ace apart.

What you’ll do:

• Deliver excellent service to every customer using E&H’s Customer First Sales Culture
• Answer questions, locate merchandise, and assist with in-store and online special orders
• Promote the Ace Rewards program and help customers sign up
• Maintain product knowledge and awareness of current promotions
• Conduct cycle counts and maintain accurate inventory levels
• Receive, stock, and merchandise products in your assigned department(s)
• Ensure department signage is accurate and up to date
• Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas
• Participate in seasonal resets and overall store visual standards
• Open and/or close the store as needed and serve as a trusted keyholder
• Monitor safety concerns and theft prevention measures
• Collaborate with team members and communicate effectively with store leadership
• Flex your schedule to include evenings, weekends, and holidays as needed

Minimum Requirements:

• High school diploma or equivalent
• Retail or customer service experience preferred
• Strong product knowledge and a willingness to learn
• Ability to lead by example and work well within a team
• Familiarity with retail computer systems, Microsoft Office, or Teams is a plus
• Strong attention to detail and ability to multitask
• Ability to lift up to 50 lbs and stand for extended periods

Why join E&H Hardware Group?

• Family-owned, community-focused company with more than 90 years of local service
• Supportive and hands-on leadership team
• Health, dental, and vision insurance (Full-Time)
• 401(k) with company match
• Paid time off and holiday pay
• Employee Assistance Program
• Generous employee discount
• Career growth opportunities across stores and service divisions

About Us:

E&H Hardware Group operates multiple Ace Hardware stores and a skilled trades service throughout Ohio. We are proudly family-owned and built on the core value of Local Relationships Built on Trust. If you’re ready to step into a leadership role in retail, we’d love to meet you.