Retail Deduction Specialist

Ken’s Foods, Inc.; Marlborough (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Ken’s Foods, Inc. is seeking a Retail Deduction Specialist to manage deductions, coordinate with customers and brokers, and support the Accounts Receivable team. The role focuses on credit approvals for deductions, collecting payables, and researching charge-backs and deductions.

The starting rate is $21.00/hour, with on-site work in Marlborough, MA. The successful candidate will have strong Excel skills, good organization, and the ability to work independently in a fast-paced environment.

Qualifications

• Proficient Excel or similar desktop applications.
• General MS Office knowledge essential.
• Strong organizational and time-management skills.

Responsibilities

• Track and resolve outstanding customer deductions.
• Research deductions, validate data and pursue collection.
• Request backup information from customers/brokers.
• Reconcile deductions to budget or promotion codes.
• Enter data into Ken’s Foods Intranet System.
• Validate check requests for indirect customers with codes and approvals.
• Perform customer deduction audits.
• Research proofs of deliveries for short/damage claims.
• Process charge back invoices to carriers/customers.
• Maintain aging reports and TO DO lists.
• Issue open statements to customers.
• Correspond with customers, brokers and sales team via email/phone/fax.
• Support Accounts Receivable and Ken’s Receptionist.

Skills

Excel

Time management

Independent work

Education

High School Diploma or GED

Tools

Ken’s Foods Intranet System

MS Office

Job description

SUMMARY

The Retail Deduction Specialist will apply proper credit approval of all invoice deductions, collection of any money due and payables pertaining to unauthorized deductions. In addition, will research client records in regard to charge-backs, deductions and collections. The starting rate for this position is $21.00/hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Responsible for tracking and resolving outstanding customer deductions.
• Conduct deduction research, analysis, validation, and deduction collection.
• Request backup information from customers and/or brokers.
• Reconcile deductions to Ken’s Foods budget or promotion code.
• Input lists of items, numbers or other data, e.g., customer account numbers, amounts, program codes,descriptions and accounting codes into Ken’s Foods Intranet System.
• Validate and process check requests for indirect customers in the system with appropriate promotion codes and approvals.
• Perform customer deduction audits.
• Research proof of deliveries for short/damage quantity adjustment claims.
• Process and maintain charge back invoices to carriers and customers into Ken’s Foods systems.
• Approve and maintain an accurate aging report and/or TO DO LIST in timely fashion.
• Process and send open statements to customers.
• Interact with customers, brokers and sales team to resolve outstanding deductions via email phone and/or fax.
• Provide excellent customer service to customers, brokers, and internal business partners.
• Assist Accounts Receivable team in general office work.
• Support Ken’s Receptionist.
• Other duties as assigned.

ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or three to five months related experience and /or training; or equivalent combination of education and experience.

SKILLS AND ABILITIES

• Intermediate or proficient knowledge in Excel, and/or another similar desktop application preferred.
• Basic computer knowledge using MS software and applications a must.
• Effective organizational and time management skills.
• Ability to work independently.

Employment with Ken’s Foods is contingent upon successful completion of a drug test, background screening, and pre-employment assessment.