Retail Deduction Specialist

Kens Foods Inc; Marlborough (MA); On-site; USD 60,174,000 - 69,282,000; Full time

Job summary

Ken’s Foods in Marlborough, MA is hiring a Retail Deduction Specialist responsible for credit approval of invoice deductions, collecting due payables and researching charge-backs. The role requires attention to detail and strong Excel skills, with emphasis on accurate data entry and timely resolution of deductions.

The position entails interacting with customers, brokers and the sales team, reconciling deductions to budgets, and maintaining essential aging reports and statements.

Qualifications

• High school diploma or GED, or 3–5 months related experience or training.
• Basic Excel and MS Office knowledge.
• Effective organizational and time management skills.
• Ability to work independently.

Responsibilities

• Apply credit approval of all invoice deductions and collect due payables.
• Research client records regarding charge-backs, deductions and collections.
• Track and resolve outstanding customer deductions.
• Conduct deduction research, analysis, validation, and deduction collection.
• Request backup information from customers and/or brokers.
• Reconcile deductions to Ken’s Foods budget or promotion code.
• Input data into Ken’s Foods Intranet System (accounts, amounts, codes).
• Validate and process check requests for indirect customers with approvals.
• Research proof of deliveries for adjustment claims.
• Process and maintain charge back invoices into Ken’s Foods systems.
• Approve and maintain an aging report and TO DO LIST timely.
• Process and send open statements to customers.
• Interact with customers, brokers and sales team to resolve deductions via email/phone/fax.
• Provide excellent customer service to customers, brokers, and internal partners.
• Other duties as assigned.

Skills

Excel

MS Office

Organizational skills

Independent work

Education

High school diploma or GED

3–5 months related experience or training

Tools

MS Office suite

Job description

The Retail Deduction Specialist will apply proper credit approval of all invoice deductions, collection of any money due and payables pertaining to unauthorized deductions. In addition, will research client records in regard to charge-backs, deductions and collections. The starting rate for this position is $21.00/hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Responsible for tracking and resolving outstanding customer deductions.
• Conduct deduction research, analysis, validation, and deduction collection.
• Request backup information from customers and/or brokers.
• Reconcile deductions to Ken’s Foods budget or promotion code.
• Input lists of items, numbers or other data, e.g., customer account numbers, amounts, program codes,descriptions and accounting codes into Ken’s Foods Intranet System.
• Validate and process check requests for indirect customers in the system with appropriate promotion codes and approvals.
• Research proof of deliveries for short/damage quantity adjustment claims.
• Process and maintain charge back invoices to carriers and customers into Ken’s Foods systems.
• Approve and maintain an accurate aging report and/or TO DO LIST in timely fashion.
• Process and send open statements to customers.
• Interact with customers, brokers and sales team to resolve outstanding deductions via email phone and/or fax.
• Provide excellent customer service to customers, brokers, and internal business partners.
• Other duties as assigned.

ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or three to five months related experience and /or training; or equivalent combination of education and experience.

SKILLS AND ABILITIES

• Intermediate or proficient knowledge in Excel, and/or another similar desktop application preferred.
• Basic computer knowledge using MS software and applications a must.
• Effective organizational and time management skills.
• Ability to work independently.

Employment with Ken’s Foods is contingent upon successful completion of a drug test, background screening, and pre-employment assessment.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Self-Starter

Inspired to perform without outside help

Goal Completion

Inspired to perform well by the completion of tasks

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

GED/High School Equivalency or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.