Retail - Customer Service Team Member - Part-time

Michaels Stores; Spokane Valley (WA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a part-time Retail - Customer Service Team Member to deliver exceptional service and assist customers in a fast-paced environment. In this role, you will engage with customers, ensure a friendly checkout experience, and support store operations. Your contributions will help maintain high standards of customer satisfaction and store recovery. If you enjoy working in a dynamic retail setting and are passionate about helping others, this opportunity is perfect for you!

Qualifications

• Experience in retail and customer service is preferred.
• Ability to handle cash transactions accurately.

Responsibilities

• Assist customers in locating products and provide solutions.
• Ensure a quick and friendly checkout experience.
• Participate in truck unloading and merchandise recovery.

Skills

Customer Service

Retail Experience

Cash Handling

Problem Solving

Education

High School Diploma or Equivalent

Job description

Retail - Customer Service Team Member - Part-time

Join to apply for the Retail - Customer Service Team Member - Part-time role at Michaels Stores.

Position Overview

Deliver friendly customer service, assist customers in shopping, and ensure a fast and friendly checkout experience. Complete truck unloading, merchandise duties, and maintain store recovery standards to uphold our Brand Promises.

Responsibilities

1. Help customers locate products and provide solutions
2. Ensure a quick and friendly checkout; handle cash transactions according to standards
3. Promote and enroll customers in Rewards programs and Private Label Credit Cards
4. Educate customers about the Voice of Customer (VOC) survey
5. Assist with Omni channel processes like BOPIS and SFS
6. Participate in truck unload, stocking, and planogram processes
7. Complete merchandise recovery and store maintenance, including returns and stock replenishment
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned
9. Support shrink and safety initiatives
10. Follow SOPs and company policies to ensure compliance and standards
11. Interact respectfully with customers and team members, promoting a positive image
12. Cross-train in Custom Framing sales and production

Preferred Skills and Experience

• Retail and/or customer service experience preferred

Physical Requirements and Work Environment

• Stand for long periods, move throughout the store, bend, lift, carry, reach, and stretch
• Lift heavy boxes; access high shelves with ladders
• Some outdoor work, nights, weekends, and early mornings

Additional Information

Applicants must be at least 16 years old. The pay range is $16.66 - $19.40/hour. Michaels is committed to inclusivity and provides reasonable accommodations. For questions or accommodations, contact Customer Care at 1-800-642-4235.