Retail Customer Service Team Member

Michaels Stores; Davenport (IA); On-site; USD 28,000 - 36,000; Part time

Job summary

An established industry player is seeking a Retail Customer Service Team Member to join their dynamic team. This role focuses on delivering exceptional customer service, assisting shoppers, and ensuring a seamless checkout experience. You'll engage with customers about rewards programs and contribute to various store operations, including merchandise recovery and stock optimization. With a commitment to fostering creativity, this company offers a supportive and inclusive work environment. If you're passionate about helping others and thrive in a retail setting, this opportunity is perfect for you.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Preferred retail and customer service experience.
• Ability to handle cash and provide excellent customer service.

Responsibilities

• Assist customers with locating products and provide solutions.
• Execute cash handling for a fast checkout experience.
• Support store operations and merchandise recovery.

Skills

Customer Service

Retail Experience

Cash Handling

Education

High School Diploma or Equivalent

Job description

Join to apply for the Retail Customer Service Team Member role at Michaels Stores.

Store - QUAD-DAVENPORT, IA

Deliver friendly customer service, assist customers in shopping, and ensure a quick and friendly checkout experience. Complete truck unloading and merchandise duties, maintain store recovery standards, and support various store operations.

Responsibilities include:

1. Helping customers locate products and providing solutions
2. Executing cash handling to standards for a fast checkout
3. Engaging customers about Rewards program and Private Label Credit Cards, completing enrollments
4. Educating customers on VOC surveys
5. Supporting Omni channel processes like BOPIS and SFS
6. Participating in truck unload, stocking, and planogram processes
7. Completing merchandise recovery and store maintenance
8. Performing Store In Stock Optimization (SISO) and AD set duties
9. Supporting shrink and safety programs
10. Adhering to SOPs and company policies for compliance
11. Promoting a positive, respectful environment and serving as a role model
12. Cross-training in Custom Framing selling and production

Preferred Skills and Experience:

• Retail and/or customer service experience preferred

Physical Requirements and Work Environment:

• Standing for long periods, moving throughout the store, bending, lifting, reaching
• Ability to lift heavy boxes, use ladders, and perform outdoor work if needed

Applicants must meet legal requirements, be at least 16 years old, and be able to perform essential functions with or without accommodations.

At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We offer robust benefits including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations for individuals with disabilities. For accommodations, contact Customer Care at 1-800-642-4235.