Retail Customer Service Team Member

Michaels Stores; Superior (NE); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in the retail sector is seeking a Retail Customer Service Team Member who will deliver exceptional service and support to customers. In this role, you will assist shoppers in finding products, ensure a smooth checkout experience, and maintain store standards. The position offers opportunities for cross-training and involvement in various store operations. If you thrive in a dynamic environment and enjoy engaging with customers, this role is perfect for you. Join a team that values inclusivity and customer satisfaction!

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and perform physical tasks.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience.

Skills

Customer Service

Cash Handling

Retail Experience

Communication Skills

Education

High School Diploma or Equivalent

Job description

Join to apply for the Retail Customer Service Team Member role at Michaels Stores.

Store - DEN-SUPERIOR, CO

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Responsibilities include:

1. Help customers shop, locate products, and provide solutions
2. Provide a fast and friendly checkout experience; execute cash handling to standards
3. Engage customers on Rewards program benefits and complete enrollments
4. Educate customers on the Voice of Customer (VOC) survey
5. Assist with Omni channel processes like BOPIS and SFS
6. Participate in truck unload, stocking, and planogram processes
7. Complete merchandise recovery and store maintenance to ensure a well-merchandised and in-stock store
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned
9. Support shrink and safety programs
10. Adhere to SOPs and company policies for compliance
11. Interact respectfully with others, promote a positive image, and serve as a role model
12. Cross-train in Custom Framing selling and production

Preferred Knowledge/Skills/Abilities:

Retail and/or customer service experience preferred. Other duties as assigned.

Physical Requirements and Work Environment:

• Ability to stand for long periods
• Move throughout the store; bend, lift, carry, reach, and stretch
• Lift heavy boxes; access high shelves with ladders
• Work includes nights, weekends, early mornings; some outdoor work

Applicants must meet legal requirements and be at least 16 years old.

Compensation:

Total Base Pay Range: $14.81 - $17.30

Michaels is committed to inclusion and provides reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.