Retail Customer Service Supervisor

PetSmart Charities; Richfield (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading company as a Retail Customer Service Supervisor where you'll provide exceptional service, uphold company values, and lead a team. Enjoy a supportive work environment with benefits like health coverage, 401k, and career development opportunities.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for full-time associates

Career development opportunities

Qualifications

• At least 2 years of retail experience in a customer-focused environment.
• Leadership experience preferred.

Responsibilities

• Leading and supporting associates through training and mentoring.
• Handling customer concerns and promoting store events.
• Ensuring store standards, safety, and cleanliness.

Skills

Communication

Organizational Skills

Leadership

Tools

Computer Applications

Job description

Join to apply for the Retail Customer Service Supervisor role at PetSmart Charities

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Join to apply for the Retail Customer Service Supervisor role at PetSmart Charities

Job Description

Retail Customer Service Supervisor (Key Holder)

About Life At PetSmart

At PetSmart, we’re more than just a company; we’re obsessed with pets and our people. Our values are rooted in unconditional love—like the lessons from our pets—and staying united. We believe happy and healthy associates provide the best care for our furry, scaled, and feathery friends, while enjoying a work environment that celebrates authenticity.

Benefits That Benefit You

• Paid weekly
• Full-time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career development opportunities

Job Summary

As a PetSmart Experience Lead (Retail Customer Service Supervisor), you will provide exceptional pet parent service, uphold company values, and drive customer experience strategies through loyalty, promotions, and interaction. You will oversee safety, store cleanliness, merchandising, and associate engagement.

Essential Responsibilities

Responsibilities include, but are not limited to:

• Leading and supporting associates through training, onboarding, mentoring, and coaching.
• Supporting store operations and acting as the Leader on Duty when needed.
• Handling customer concerns and promoting store events and initiatives.
• Ensuring store standards, safety, and cleanliness.
• Assisting with inventory counts and online order pickups.
• Operating POS systems and handling transactions accurately.
• Maintaining a safe environment for pets, associates, and customers.
• Supporting other departments as needed.

Qualifications

• At least 2 years of retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability, including evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong communication and organizational skills.
• Ability to react under pressure and maintain composure.

Physical Demands and Work Environment

• Standing, walking, climbing, and manual handling up to 50 pounds regularly, more with team lifts.
• Exposure to pet hair, live animals, and moderate noise levels.

Join us to make a meaningful impact every day—helping customers, celebrating pets, and creating moments that matter. We cherish diversity and the passion of our 50,000 associates.

Apply now and be part of our team committed to doing Anything for Pets and the people who love them.