Retail Customer Service Supervisor

PetSmart Charities; Lower Paxton Township (PA); On-site; USD 40,000 - 50,000; Full time

Job summary

Join a leading company dedicated to pets and their owners as a Retail Customer Service Supervisor. This role emphasizes exceptional service, leadership, and maintaining store standards. Enjoy a supportive work environment with various benefits, including health care and career development opportunities.

Benefits

Paid weekly

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for full-time associates

Career pathing

Development opportunities

Qualifications

• 2+ years retail experience.
• Leadership experience preferred.

Responsibilities

• Facilitates associate experience, supports development.
• Ensures positive pet parent interactions, manages live pet sales.

Skills

Communication

Organizational Skills

Job description

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Job Description

Retail Customer Service Supervisor (Key Holder)

About Life At PetSmart

At PetSmart, we’re more than just a company— we’re obsessed with pets and our people. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates their authentic selves.

Benefits That Benefit You

• Paid weekly
• Full-time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service, upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience through loyalty, promotions, and interactions, while achieving targeted results. It also oversees safety, store cleanliness, merchandising, and associate engagement.

Essential Responsibilities

Responsibilities include, but are not limited to:

• People Leadership: Facilitates associate experience, supports development, trains, mentors, coaches, and provides performance feedback.
• Brand Integrity & Store Experience: Ensures positive pet parent interactions, promotes store events, manages live pet sales and adoptions, maintains store standards, and ensures safety.
• Qualifications: 2+ years retail experience, leadership experience preferred, full-time availability, proficiency in computers, strong communication, organizational skills, and ability to react under pressure.

Supervisory Responsibility

No direct reports but supports and guides associates, acts as Leader when others are absent, and provides performance feedback.

Physical Demands & Work Environment

Requires standing, walking, lifting up to 50 pounds, exposure to pet hair, mechanical parts, and live animals. Reasonable accommodations may be provided.

Join Us

Make a meaningful impact daily by helping pets and their owners. We value diversity and are passionate about pets. Apply now and become part of our team!