Retail customer Service Supervisor-Part Time

The TJX Companies, Inc.; Mentor (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at a leading off-price retailer where every day brings new opportunities for growth and achievement. In this role, you will promote an excellent customer experience by leading a team of Associates, ensuring prompt service, and maintaining a clean store environment. You'll be responsible for training and mentoring staff, addressing customer concerns, and promoting loyalty programs. This is a fantastic opportunity to develop your leadership skills in a supportive environment that values diversity and collaboration. If you're passionate about customer service and ready to make an impact, this position is for you!

Qualifications

• 1 year retail experience and 6 months leadership experience required.
• Strong communication and organizational skills are essential.

Responsibilities

• Oversee a team ensuring excellent customer service and loyalty program promotion.
• Train and mentor Associates on front end principles and customer experience.

Skills

Customer Service

Communication Skills

Organizational Skills

Merchandising Techniques

Leadership

Multi-tasking

Education

High School Diploma or Equivalent

Job description

TJ Maxx

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Who We’re Looking For: You.

• Available to work flexible schedule, including nights and weekends
• Strong understanding of merchandising techniques
• Capable of multi-tasking
• Strong communication and organizational skills with attention to detail
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors
• Able to train others
• 1 year retail and 6 months of leadership experience

Address:

7845 Mentor Ave

Location:

USA TJ Maxx Store 0487 Mentor OH

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.