Retail Customer Service Supervisor

PetSmart Charities; Oldsmar (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in pet care is seeking a Retail Customer Service Supervisor to enhance the pet parent experience. This role involves leading a team, ensuring store standards, and driving customer engagement through effective communication and organizational skills. With a focus on development opportunities and a supportive work environment, this position offers a chance to make a meaningful impact in the lives of pets and their owners. Join a passionate team dedicated to providing exceptional service and fostering a culture of inclusivity and growth.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Paid time off

Associate discounts and perks

Career pathing

Development opportunities

Qualifications

• Minimum 2 years of retail experience in a customer-focused environment.
• Leadership experience is preferred.

Responsibilities

• Facilitates associate experience through training and coaching.
• Ensures excellent pet parent experience and store cleanliness.

Skills

Customer Service

Leadership

Communication

Organizational Skills

Problem Solving

Tools

Computer Applications

Job description

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Job Description

Retail Customer Service Supervisor (Key Holder)

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love— a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates their authentic selves.

Benefits That Benefit You

• Paid weekly
• Full-time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Experience Lead (Retail Customer Service Supervisor) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role drives the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store, while achieving targeted results. It also involves oversight of safety, store cleanliness, merchandising, and associate engagement.

Essential Responsibilities

Responsibilities include, but are not limited to:

People Leadership

• Facilitates associate experience and supports development through training, onboarding, mentoring, coaching, and performance feedback.
• Supports store operations and leads when acting as the Leader on Duty.
• Addresses associate complaints and recognizes engagement.

Brand Integrity And Store Experience

• Ensures excellent pet parent experience and handles concerns.
• Coordinates store events and marketing initiatives.
• Supports pet sales, adoptions, and online order pickups.
• Maintains store standards, safety, and cleanliness.
• Participates in opening and closing procedures.

Qualifications

• At least 2 years retail experience in a customer-focused environment.
• Leadership experience preferred.
• Full-time availability, including evenings, weekends, and holidays.
• Proficiency in computer applications and strong communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Physical Demands and Work Environment

• Standing, walking, climbing, lifting up to 50 pounds, exposure to pets and noise.

Join Us

Make a meaningful impact daily by helping customers and their pets. We cherish diversity and the unique perspectives of our 50,000 associates, united by a passion for pets. Apply now to become part of our team and help us do Anything for Pets!