Retail Customer Service Specialist

Dicks Inc; Peoria (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Customer Service Specialist to enhance customer experiences through exceptional service and product knowledge. This role involves greeting customers, managing front-end operations, and training team members on company programs. Ideal candidates will demonstrate accountability, collaboration, and a strong customer focus. Join a dynamic team dedicated to creating an inclusive environment where everyone feels welcome. This position offers competitive pay and a comprehensive benefits package, making it a great opportunity for those passionate about retail and customer service.

Qualifications

• Prior experience in retail sales or customer service is preferred.
• Ability to lift items weighing 15 to 35 lbs occasionally.

Responsibilities

• Provide excellent customer service and support shopping experiences.
• Assist management with scheduling and monitoring performance.

Skills

Customer-Focus

Collaborative

Decision-Making Abilities

Action-Oriented

Education

Prior retail sales experience

Customer-focused experience

Job description

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Overview

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

1. Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
2. Serve as primary customer service provider at the front end and liaison between customers and management.
3. Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
4. Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
5. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
6. Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
7. Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
8. Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
9. Take an all-hands-on-deck approach to support the team across the store.
10. Perform other tasks as assigned by management.

Teammate Traits

Our traits set the bar as to what great teammates look like at DICK'S Sporting Goods. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. The traits we look for include:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range: $15.00 - $22.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience, and position offered. The actual hourly rate will meet or exceed the minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements and offers a comprehensive benefits package. To learn more, visit www.benefityourliferesources.com.