FT CUSTOMER SERVICE SPECIALIST I - WORK FROM HOME

Genea; Glendale (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

Genea is seeking a Customer Service Specialist to provide exceptional support remotely. Responsibilities include responding to inquiries, troubleshooting issues, and documenting interactions. Ideal candidates will maintain a positive attitude and collaborate effectively with team members.

Benefits

Medical benefits

401k match

PTO

Responsibilities

• Responding to customer inquiries via phone, email, and chat.
• Providing accurate information regarding products and services.
• Troubleshooting and resolving customer issues.

Job description

Customer Support / Remote - Anywhere in U.S.

Compensation: Up to $24.04 per hour

Benefits: Medical benefits, 401k match, PTO

Job Description:

As a Customer Service Specialist at Genea, your responsibilities include:

1. Responding to customer inquiries and requests via phone, email, ticketing system, and chat in a timely and professional manner.
2. Providing accurate and helpful information regarding products and services.
3. Troubleshooting and resolving customer issues and complaints with empathy and efficiency.
4. Documenting all customer interactions and updates in the company database.
5. Collaborating with team members and departments to ensure a seamless customer experience.
6. Maintaining a positive and customer-focused attitude in all interactions.

Note: Hiring immediately.