Retail Customer Service Representative - Cincinnati, OH

Universal Energy Solutions; Cincinnati (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid training

Rapid advancement opportunities

Professional sales training curriculum

Job summary

A leading energy solutions company in Cincinnati, OH, is seeking a Retail Customer Service Representative to provide outstanding customer service. In this role, you will be the main point of contact for customers, addressing inquiries and fostering relationships. Ideal candidates are communicative, skilled in problem-solving, and can handle dynamic situations professionally. The position requires a high school diploma and offers benefits like paid training. This role is perfect for someone looking to grow in a supportive environment.

Qualifications

• Experience in customer service is advantageous.
• Exceptional communication and interpersonal skills are required.
• Strong problem-solving abilities and capacity to think swiftly are essential.
• Ability to manage challenging situations with professionalism and empathy.
• Knowledge of the energy sector is valuable.

Responsibilities

• Respond to customer inquiries about products and services.
• Maintain accurate customer records and interactions.
• Collaborate with teams for prompt resolution of customer issues.
• Stay informed on products and industry trends.
• Adhere to company policies and procedures.

Skills

Exceptional communication

Interpersonal skills

Problem-solving ability

Multitasking

Customer service experience

Education

High school diploma or equivalent

Job description

Retail Customer Service Representative - Cincinnati, OH

Universal Energy Solutions provided pay range

This range is provided by Universal Energy Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $65,000.00/yr

Universal Energy Solutions is a well-respected name in the energy sector, dedicated to delivering sustainable energy solutions to our clients. We're on the lookout for a passionate and customer-focused Retail Customer Service Representative to become a part of our team in Cincinnati, OH. In this pivotal role, you will act as the main point of contact for our esteemed customers in the Cincinnati area, ensuring their needs are met with outstanding service.

At Universal Energy Solutions, we put customer satisfaction at the forefront, aiming to provide the best service in the industry. In your capacity as a Retail Customer Service Representative, you will address customer inquiries, resolve issues, and share essential product and service information. Your contributions will be vital in fostering strong relationships with our customers in Cincinnati and advancing our mission of offering sustainable energy solutions.

Responsibilities

• Respond to customer inquiries and provide information about products, services, and billing in a retail sales setting.
• Maintain accurate and detailed customer records and interactions.
• Collaborate with other teams to ensure prompt and effective resolution of customer issues.
• Stay up-to-date on products, services, and industry trends.
• Adhere to company policies and procedures at all times.

Requirements

• Experience in customer service is advantageous, although it is not a prerequisite - this is NOT a call center.
• We place a high value on exceptional communication and interpersonal skills.
• Candidates should exhibit strong problem-solving abilities and the capacity to think swiftly in dynamic situations.
• The capability to manage challenging scenarios involving dissatisfied customers while demonstrating professionalism and empathy is crucial.
• Knowledge of the energy sector would be a valuable asset.
• Applicants should be adept at multitasking and excel in a fast-paced environment.
• A willingness to work flexible hours, including evenings and weekends, is greatly appreciated.
• A high school diploma or equivalent is mandatory.

Benefits

• Paid training
• Rapid advancement opportunities
• Professional sales training curriculum