Customer Service Representative - Cincinnati, OH

Universal Energy Solutions; Cincinnati (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid training

Rapid advancement opportunities

Professional sales training curriculum

Job summary

Universal Energy Solutions is seeking a dedicated Customer Service Representative in Cincinnati, OH. You will be the primary point of contact, ensuring customer satisfaction and addressing inquiries. Key responsibilities include maintaining records, resolving issues, and collaborating with teams.

A high school diploma is required, with exceptional communication and problem-solving skills valued. The role offers paid training, professional sales training, and opportunities for rapid advancement in the dynamic energy sector.

Qualifications

• Experience in customer service is advantageous, but not required.
• Knowledge of the energy sector is a plus.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Respond to customer inquiries and provide information about products and services.
• Maintain accurate customer records and interactions.
• Collaborate to resolve customer issues effectively.
• Stay updated on products and industry trends.
• Adhere to company policies and procedures.

Skills

Exceptional communication skills

Problem-solving abilities

Interpersonal skills

Multitasking

Ability to handle difficult customers

Education

High school diploma or equivalent

Job description

Universal Energy Solutions is a well-respected name in the energy sector, dedicated to delivering sustainable energy solutions to our clients. We're on the lookout for a passionate and customer-focused Customer Service Representative to become a part of our team in Cincinnati, OH. In this pivotal role, you will act as the main point of contact for our esteemed customers in the Cincinnati area, ensuring their needs are met with outstanding service.

At Universal Energy Solutions, we put customer satisfaction at the forefront, aiming to provide the best service in the industry. In your capacity as a Customer Service Representative, you will address customer inquiries, resolve issues, and share essential product and service information. Your contributions will be vital in fostering strong relationships with our customers in Cincinnati and advancing our mission of offering sustainable energy solutions.

Responsibilities

• Respond to customer inquiries and provide information about products, services, and billing in a sales setting.
• Maintain accurate and detailed customer records and interactions.
• Collaborate with other teams to ensure prompt and effective resolution of customer issues.
• Stay up-to-date on products, services, and industry trends.
• Adhere to company policies and procedures at all times.

Qualifications

• Experience in customer service is advantageous, although it is not a prerequisite.
• We place a high value on exceptional communication and interpersonal skills.
• Candidates should exhibit strong problem‑solving abilities and the capacity to think swiftly in dynamic situations.
• The capability to manage challenging scenarios involving dissatisfied customers while demonstrating professionalism and empathy is crucial.
• Knowledge of the energy sector would be a valuable asset.
• Applicants should be adept at multitasking and excel in a fast‑paced environment.
• A willingness to work flexible hours, including evenings and weekends, is greatly appreciated.
• A high school diploma or equivalent is mandatory.
• Residency in or near the Cincinnati, OH area is essential.

Benefits

• Paid training
• Rapid advancement opportunities
• Professional sales training curriculum