Retail Customer Service Representative

PostNet - NM101; Santa Fe (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic and community-focused team as a Retail Customer Service Representative at a well-established franchise. This role involves assisting customers with various services, operating store equipment, and ensuring a high standard of service. You'll have the opportunity to develop your career in a supportive environment that values hard work, collaboration, and fun. The ideal candidate will possess strong customer service skills, multitasking abilities, and attention to detail. If you're looking for a rewarding position in a vibrant retail setting, this is the opportunity for you!

Benefits

Flexible Schedule

Opportunity for Advancement

Paid Time Off

Competitive Compensation

Career Path Development

Qualifications

• Previous customer service or sales experience in a retail environment.
• Effective verbal and written communication skills are essential.

Responsibilities

• Assist customers with shipping, packaging, and printing services.
• Process sales through the point-of-sale system.

Skills

Customer Service

Sales Experience

Communication Skills

Multitasking

Attention to Detail

Time Management

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Google Suite

Windows OS

Job description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Paid time off
• Competitive compensation
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Position Overview

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

Ideal Candidate Qualifications:

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems professionally
• Multitasking ability to process multiple tasks simultaneously
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• High school diploma or equivalent
• Valid driver’s license
• Proficiency with Microsoft Office, Google Suite, Windows OS, and other computer hardware/software
• Ability to work flexible hours
• Some supervisory skills preferred
• Notary Public certification may be required

Daily Tasks:

• Assist customers with shipping, packaging, printing estimates, and other services
• Handle customer inquiries via in person, email, and phone
• Process sales through the point-of-sale system
• Participate in marketing and promotional initiatives, including up-selling and cross-selling
• Open and close the center, cash register, and other systems
• Maintain, order, and stock inventory
• Ensure the center meets established standards
• Coordinate with couriers, vendors, and staff
• Sort and deposit mail in private mailboxes
• Organize Virtual Mail tasks

Role Requirements:

• Ability to stand for extended periods
• Lift at least 50 pounds
• Clear communication skills by email, phone, and in person
• May be required to operate a motor vehicle
• Perform duties safely and efficiently
• Spanish speaking is a plus but not required

Company Overview

Since 1993, PostNet has provided high-quality printing and shipping solutions to small businesses and consumers. Each franchise is independently owned, focusing on community success. With nearly 700 locations worldwide, we value diversity and inclusion to support our global team and customers.

Apply today!

*Note: PostNet centers are independently owned and operated. Positions are offered by individual franchisees who manage hiring and employment at their specific locations.