Retail Customer Service Rep — Part Time & Stock Support

Dollar Tree, Inc.; Mattoon (IL); On-site; USD 25,000 - 32,000; Full time

Job summary

Dollar Tree, Inc. in Mattoon, IL is seeking a Customer Service Associate to deliver a friendly shopping experience. You will assist customers with questions and recommendations, process sales at the register, stock shelves, unload trucks, and help maintain a clean, safe store.

The role requires good communication, reliability, and the ability to lift 30–50 lbs with frequent walking and standing. Part-time availability is offered, and teamwork is essential to support store operations and achieve

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment according to productivity standards.
• Ensure a positive, safe, and respectful environment with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including bathrooms, floors, trash, and overall presentation.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Problem-solving

Decision-making

Physical stamina

Education

High school diploma or equivalent

Job description

Dollar Tree, Inc. in Mattoon, IL is seeking a Customer Service Associate to deliver a friendly shopping experience. You will assist customers with questions and recommendations, process sales at the register, stock shelves, unload trucks, and help maintain a clean, safe store.

The role requires good communication, reliability, and the ability to lift 30–50 lbs with frequent walking and standing. Part-time availability is offered, and teamwork is essential to support store operations and achieve