Retail Customer Service Manager

The Michael's Companies; Los Angeles (CA); Vor Ort; USD 2.755.000 - 3.334.000; Vollzeit

Zusammenfassung

The Michael's Companies in Los Angeles is seeking a Retail Customer Service Manager to lead a framing-focused sales team. You will coach staff, drive custom framing sales, and ensure timely delivery of framing projects.

Responsibilities include managing inventory, shrink and safety programs, and assisting with onboarding and training. Availability for nights and weekends is expected in a public retail setting.

Qualifikationen

• Basic computer skills required.

Aufgaben

• Lead and coach a team to build customer relationships while selling custom framing solutions.
• Ensure high-quality custom framing solutions are delivered on time by planning workload with the Store Manager.
• Achieve KPI targets and manage the framing team to meet role KPIs.
• Oversee inventory, shrink and safety programs; manage truck unloading and stocking.

Kenntnisse

Basic computer skills

Jobbeschreibung

## Retail Customer Service ManagerApply: Los Angeles-1302 S La Brea Ave, Ste B: Full time: Posted Today: R00325684Store - La Brea, CALead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.**Major Activities*** Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results* Develop and coach the team selling behaviors* Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager* Achieve your KPI’s and manage the framing team to achieve their role KPI’s* Review sales and production workload and build plans and sales floor time for networking.* Manage and execute the inventory management processes as assigned* Manage and execute shrink and safety programs.* Serve as Manager on Duty (MOD)* Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development* Partners with MOD’s daily on the expectations of framing and other framers.* Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others* Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget* Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment* Acknowledge customers, help locate product and provide solutions* Assist with Omni channel processes**Other duties as assigned****Minimum Type of experience the job requires*** Basic computer skills**Preferred Type of experience the job requires*** Previous custom framing experience is preferred* Retail management experience* Experience leading a sales team**Physical Requirements*** Regular bending, lifting, carrying, reaching and stretching* Ability to move throughout the store* Ability to remain standing for long periods of time* Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment* If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation**Work Environment*** Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings**Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.****Total Base Pay Range for this Position:**$20.00 - $24.20This position may be eligible for overtime compensation in accordance with state and local laws.