RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)

Micro Center; Marietta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K with Company Match

Employee Discount

Tuition Reimbursement

Paid Time Off

Job summary

Micro Center in Marietta, GA is seeking a Retail Customer Service Supervisor (Front End Supervisor) to lead frontline associates, ensure customer satisfaction, and uphold store standards.

The role requires 2+ years in big-box retail, strong communication, and ability to train staff; shifts include mornings, nights, weekends. Micro Center offers benefits.

Qualifications

• High school diploma or equivalent; proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention, and merchandising.
• Two or more years in a big-box retail environment with direct accountability for customer service targets, preferably in a lead or supervisory role.
• Professional appearance and demeanor with the ability to handle multiple customers and priorities.
• Ability to execute corporate initiatives and drive world-class customer experiences.
• Physical ability to lift up to 50 lbs and stand for prolonged periods.
• Shifts include mornings, nights, weekends and holidays.

Responsibilities

• Ensure that store policies and customer satisfaction standards are met at the department level.
• Participate in front-end staffing, training and scheduling activities.
• Provide regular coaching and feedback to associates on customer service and sales presentation.
• Oversee the execution of ad sets and visual merchandising within the department.
• Lead freight flow and merchandise processing; track assets via cycle counts and loss prevention best practices.
• Ensure all store office functions (cash handling, deposits) are completed accurately and timely.
• Participate in open and close procedures.
• Serve as floor leader or manager-in-charge during absences of store managers.
• Support store operations by maintaining loss prevention awareness and preparing for physical inventory.
• Coordinate with Regional HR Manager on HR issues per guidelines.
• Perform other duties as assigned.

Skills

Customer service

Staffing

Coaching

Merchandising

Loss prevention

Cash handling

Education

High school diploma

Tools

Microsoft Office

Job description

RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)

Job Category: Retail Stores

Requisition Number: RETAI006942

Locations

Showing 1 location

Description

MICRO CENTER is the nation's leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

We are currently seeking self-motivated, results oriented RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR). It is Micro Center's core promise to take care of our associates and customers which has led to our success over the last 40+ years!

MAJOR RESPONSIBILITIES – RETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR):

• Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
• Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
• Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
• Oversee the execution of ad set and visual merchandising standards within the department
• Leadall freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
• Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
• Participate in open and close procedures
• Serve as floor leader or manager-in-charge during absence of store managers
• Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
• Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines
• Perform other duties and tasks as assigned

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required with proficiency in Microsoft Office
• Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
• Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
• Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
• Ability to execute corporate initiatives and drive world-class customer experiences
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coveragefor Regular Full-Time Associates
• 401K Plan with Company Match
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.