Retail Customer Service Lead — Flexible Hours & Growth

Burlington Stores; Waco (TX); Hybrid; USD 15,000 - 21,000; Part time

Benefits offered by this job

Associate discount

Flexible hours

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores in Waco is seeking a Part-Time Customer Service Lead who will guide day-to-day customer service efforts and energize team members to provide consistently friendly and professional service. You’ll model Burlington’s values, drive a customer-first environment, and ensure smooth checkout experiences.

You’ll interact with customers to create positive shopping experiences and oversee front-end operations, while supporting scheduling and breaks for associates in a fast-paced retail

Qualifications

• Ability to lead day-to-day customer service initiatives.
• Inspire associates to deliver friendly, professional service.
• Manage front-end operations and customer interactions.

Responsibilities

• Model company values and deliver Our Burlington philosophy.
• Improve friendliness, speed of checkout, and customer feedback.
• Maintain a neat front-end area and troubleshoot register issues.
• Coordinate meal and break periods and monitor schedules.

Skills

Customer service leadership

Team motivation

Front-end operations

Excellent communication

Job description

Burlington Stores in Waco is seeking a Part-Time Customer Service Lead who will guide day-to-day customer service efforts and energize team members to provide consistently friendly and professional service. You’ll model Burlington’s values, drive a customer-first environment, and ensure smooth checkout experiences.

You’ll interact with customers to create positive shopping experiences and oversee front-end operations, while supporting scheduling and breaks for associates in a fast-paced retail