Retail Customer Service & In-Store Ops Associate

Michaels; Encino (NM); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Employee discounts

Commuter benefits

Job summary

Michaels store in Encino, CA is hiring for a Store Associate. You will help customers locate products, provide fast checkout, and support store operations including stocking, returns, and omnichannel services (BOPIS/SFS).

Prior retail or customer service experience is preferred and you’ll engage with the Rewards program and enroll customers as needed. Responsibilities include unloading trucks, maintaining shelves and planograms, supporting shrink and safety programs, and cross-training in Custom

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers locate products and provide solutions.
• Provide a fast and friendly checkout experience; perform cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Card enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking and planogram (POG) processes.
• Complete merchandise recovery and maintenance including returns/go backs; keep store well-merchandised and in stock.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and Company policies; interact respectfully with others and maintain a positive image.
• Cross trained in Custom Framing selling and production.

Skills

Retail experience

Customer service

Cash handling

Job description

Michaels store in Encino, CA is hiring for a Store Associate. You will help customers locate products, provide fast checkout, and support store operations including stocking, returns, and omnichannel services (BOPIS/SFS).

Prior retail or customer service experience is preferred and you’ll engage with the Rewards program and enroll customers as needed. Responsibilities include unloading trucks, maintaining shelves and planograms, supporting shrink and safety programs, and cross-training in Custom