Retail Customer Service Champion

Paycom - ATS; Town of Wausau (WI); On-site; USD 32,000 - 46,000; Full time

Job summary

Goodwill NCW is seeking a full-time retail associate at the Rib Mountain/Wausau store in Wisconsin. You will scan items, process payments, and educate customers on Round Up and Good Points programs while assisting shoppers and keeping the floor tidy.

The role requires excellent time management, strong communication, basic math, and reliable cash handling. You’ll work a flexible schedule including holidays, evenings, and weekends, with dependable attendance and teamwork.

Qualifications

• Excellent time management and prioritization skills.
• Ability to work through multiple tasks simultaneously under time constraints.
• Excellent communication, customer service and attention to detail.
• Ability to operate a cash register and accurately count money.
• Basic math skills.
• Fluent in English.
• Experience with computers or a willingness and ability to learn.
• Reliable transportation and ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance in accordance with the assigned work schedule.

Responsibilities

• Ensures customer satisfaction by efficiently and accurately scanning tickets and processing payment while following cash handling standards.
• Educates customers on Round Up program to achieve program goals.
• Informs customers on Good Points program to achieve program goals.
• Operates telephone including professionally answering calls and operating the paging system.
• Ensures items are properly displayed, pulled, and restocked in alignment with merchandising standards and leadership guidance.
• Assists customers in locating items when possible or seeks assistance for the customer if unable to help.

Skills

Time management

Customer service

Cash handling

Basic math

English fluency

Computer skills

Flexible schedule

Job description

Goodwill NCW is seeking a full-time retail associate at the Rib Mountain/Wausau store in Wisconsin. You will scan items, process payments, and educate customers on Round Up and Good Points programs while assisting shoppers and keeping the floor tidy.

The role requires excellent time management, strong communication, basic math, and reliable cash handling. You’ll work a flexible schedule including holidays, evenings, and weekends, with dependable attendance and teamwork.