Impactful Retail Associate: Customer Service

Goodwill NCW Jobs; Eau Claire (WI); On-site; USD 26,000 - 34,000; Full time

Job summary

Goodwill NCW in Wisconsin is seeking a retail associate to ensure fast, friendly checkout and accurate cash handling. You will scan items, process payments, and guide customers to programs like Round Up and Good Points.

You’ll maintain displays, stock shelves, assist shoppers, answer phones, and help with opening/closing tasks. A reliable, English-speaking team member who can work evenings, weekends, and holidays is essential.

Qualifications

• Excellent time management and prioritization under time constraints.
• Strong communication and customer service skills.
• Able to operate a cash register and count money accurately.
• Basic math skills.
• Fluent in English.
• Experience with computers or willingness to learn.
• Reliable transportation and flexible schedule, including holidays, evenings, and weekends.

Responsibilities

• Scan items and process payments accurately according to cash handling standards.
• Educate customers about Round Up and Good Points programs.
• Answer phones and manage paging system professionally.
• Ensure displays are up-to-date and restocked per merchandising guidance.
• Assist customers in locating items and provide help as needed.
• Maintain a clean, safe, organized backroom/work area; complete opening/closing checklists.
• Support other duties as assigned.

Skills

Cash handling

Customer service

Time management

English proficiency

Tools

POS system

Job description

Goodwill NCW in Wisconsin is seeking a retail associate to ensure fast, friendly checkout and accurate cash handling. You will scan items, process payments, and guide customers to programs like Round Up and Good Points.

You’ll maintain displays, stock shelves, assist shoppers, answer phones, and help with opening/closing tasks. A reliable, English-speaking team member who can work evenings, weekends, and holidays is essential.